Recensioni per NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox di NordVPN
608 recensioni
Replica dello sviluppatore
pubblicato il 4 anni faHello. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -NeoReplica dello sviluppatore
pubblicato il 4 anni faHello! Clicking on "cancel" button on the pop-up will ignore the visual bug if you have already logged in, however, if you'd like to clear it out entirely you'd have to clear cache and cookies of your browser. Thank you! -Neo- Valutata 1 su 5di Utente Firefox 16933873, 4 anni faIt's stuck in a login loop since weeks. Can't log in, says it does but it doesn't, so can't use it. Go away. Broken. Period.
Problem appeared for me with recent update that use a popup that get you to login.
Bro, it's not even practical. Anyway.
Did all the basic stuff, meaning, uninstalling/installing, clearing cache ect. You know the drill. No fix, and if such operations do not work, the fault's not on my end, as a basic user i should not have to mutate into a nerd goblin and do a rain dance around the system files of my computer in order to find a fix.
People are paid for this.
I mean (I hope...).
Paid to do the job.
Not the goblin one, dammit.
Go see the other reviews, most recent users talk about similar issues.
Also no solutions given openly, unless by adressing a ticket to support team, which i have nor the time nor the will to do.
When most reviews talk about a said problem it's not about specific cases anymore.
So, dear sweetie Nordie, i don't need a ticket or a kiss on my forehead, i need an update, or the choice to go back to an older version, when it worked smoothly.
Those were good times.
Bring'em back.
Xoxo. - Valutata 1 su 5di Utente Firefox 15117876, 4 anni fa
- You do two logins in the morning, you do two logins at night. You do two logins in the afternoon, it makes you feel uptight. You login twice in times of peace, and two in time of war. You login two times before you login two times, and then login two more.
Don't waste time replying to this, devs. Just fix the login loop already! This is just silly now.Replica dello sviluppatore
pubblicato il 4 anni faHello. We're sorry to hear about the unpleasant experience you had with our service. Could you try reaching out to our customer support team at support.nordvpn.com? We'll gladly take a closer look at the issue and help you solve it faster. -A.S. Replica dello sviluppatore
pubblicato il 4 anni faBonjour. Pourriez-vous s'il vous plaît mettre à jour votre avis avec l'ID de ticket que vous avez reçu de notre service client ? Nous vérifierons votre demande et vous fournirons une assistance supplémentaire. Merci. -Neo- Valutata 1 su 5di Utente Firefox 13448536, 4 anni fa
- Valutata 1 su 5di Utente Firefox 14997599, 4 anni faFor the past few days/weeks this addon has made browsing a painful experience.
Everything slows down to a crawl in random intervals. The addon says that I am not logged in but even after I log in (and I get a message that I have successfully logged in), it keeps saying that I am not logged in. Changing servers also does not work because the addon is unable to retrieve server list.
I have been reinstalling the addon several times every day, which helps for a while but sooner or later it breaks again. I have also cleared cookies between reinstalls, as suggested by the "developer" but, unsurprisingly, this did not help either. Firefox is always up-to-date and I am not using any addons that might interfere with a VPN addon.
Similar behavior has been reported by other users and the only "solutions" provided by the "developer" are to reinstall addon, clear cookies or reinstall Firefox. They are either incapable or unwilling to fix the actual underlying problem with the addon. Instead, they try to shift the responsibility to the user. The amount of users reporting these issues is indicative that this is not an isolated user issue but rather a programming issue.
To other users: If you value your time and mental health then steer away from NordVPN firefox addon.
To the "developer": If your addon requires daily reinstall while multitudes of users are experiencing the same problems, then there is clearly something wrong with your addon. Don't bother responding that I should try this or that, I have already tried it all many times. Instead, do your job and fix the addon!
PS: I am also using the Chrome extension and it has been working well so far. Quite a stark contrast to the Firefox addon. - Valutata 1 su 5di CheezyBurrito, 4 anni faCompletely useless with the issues around the login loop. Yes I've disabled all other extensions and plugins, yes I've cleared the cache, yes I've been to see the holy monk in the temple at the top of mount Wasteyourtime. The extension simply doesn't work and until it does, it deserves 1 star.
Replica dello sviluppatore
pubblicato il 4 anni faHello. Sorry to hear about the issues you've had with our extension and thank you for providing the steps you've tried. Could you also tell us if you tried reinstalling our extension? If so, please try reaching out to our customer support team at support.nordvpn.com and we'll check on what else might help you out. -L.L. - Valutata 1 su 5di Utente Firefox 15563600, 4 anni faCleared cache and cookies. reinstalled plugin, but still gets stuck in a login loop. Thanks for nothing NordVPN. This should have definitely been found by tests, before making a release... Not happy.
Replica dello sviluppatore
pubblicato il 4 anni faHello. It may be that there are interfering plugins installed on your browser that are causing this issue. Please contact us at support.nordvpn.com for further assistance. -Drea - Valutata 1 su 5di Utente Firefox 16923516, 4 anni faSame issue that has been reported repeatedly here. It logs me out and now it won't even log me back in, despite the fact that I do the process and it takes my credentials but after saying I'm logged in I'm still not connected and when I open the extension it asks me to log in again. Really annoying.
Replica dello sviluppatore
pubblicato il 4 anni faHello. It may be that there are interfering plugins installed on your browser that are causing the NordVPN plugin to act out. Please contact us at support.nordvpn.com for further assistance. -Drea - This used to work but now it sometimes lets you login and other times it never logins. I keep entering my password and username and it says login successfully but when I click on the icon it is asking me to login again.
Please fix this, contacting support doesnt work, there is something wrong with the extensionReplica dello sviluppatore
pubblicato il 4 anni faHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo - Valutata 1 su 5di Utente Firefox 16892653, 4 anni faDear Nord,
Still having issues with your latest version. With a fresh install, it will work exactly once before returning to the good old login loop.
Will you ever update with a fixed version?
PS: Pls do not ask me to contact your support if you don't actually have anything to fix the problem. I've already checked with your support multiple times and nothing has worked so far. The best advice was from an another review, which was to rollback to an earlier version.Replica dello sviluppatore
pubblicato il 4 anni faHello. We're sure it can be resolved by a quick chat with our customer support team at support.nordvpn.com. NordVPN’s team is ready to help you 24/7. -Neo Replica dello sviluppatore
pubblicato il 4 anni faHello. If you’re experiencing an issue with our VPN browser extension, do not hesitate to contact our customer support team. Our team is ready to help you 24/7 at support.nordvpn.com. -A.S.Replica dello sviluppatore
pubblicato il 4 anni faHello there! Have you tried reinstalling the extension? In case that didn't help, there may be another plug-in installed that's interfering with the NordVPN extension. For assistance with the latter, please contact us at support.nordvpn.com. We're available 24/7! -Drea- Valutata 1 su 5di Johnny1413, 4 anni fa
- Every few days, the plugin display the icon that I'm logged in and connected, but when I check my IP, I'm not. Neat, I'm naked witout knowing it!
If I try to log in, it pops up "You are logged in" but when I want to connect to a server it says "please log in". The only ways to exit from this infinite loop is to uninstall the plugin, clear cache and re-install the plugin. What a waste of time....
Support says to contact the chat. Chat is a bot and says to contact support. Infinite loop, again.
The server accuracy is really poor.
When I connect to the "France" server, websites think I'm somewhere else.
Since there is very few IP adress with this plugin, I have captcha on almost every secured websites.Replica dello sviluppatore
pubblicato il 4 anni faHello. We're sorry to hear about your experience with our service! Could you give our support team another chance? You may reach them via live chat at support.nordvpn.com or support@nordvpn.com email address. To get connected to an agent right away make sure to ask for a 'live agent' when you are connected to the bot. We'd love to help you out on these issues resolve after further investigation! -G.M. - Valutata 1 su 5di Utente Firefox 16916039, 4 anni faI cant even express the amount of times that ive been all over the internet and go to the x in the corner to close my browser to realize this thing has magically logged itself out again and even if i remember to check it first i cant even sign in without going through the trouble of deleting my cache and cookies like they say in all the replies to the bad reviews just for it to happen all over again the very next time i open my browser. i even took the time to make a profile just so i could write this comment that's how much it aggravates me!!!!
Replica dello sviluppatore
pubblicato il 4 anni faHello. We're terribly sorry to hear about these issues! Please contact our customer support, for them to take a closer look at it. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M. Replica dello sviluppatore
pubblicato il 4 anni faHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo- Valutata 1 su 5di Utente Firefox 14497672, 4 anni faThis extension has issues logging me in. It asks me to log in. I click on "Log In with Nord Account", a popup window opens, I log in successfully, and the window closes itself. But then the extension still acts as if I hadn't logged in. So it's completely unusable.
Replica dello sviluppatore
pubblicato il 4 anni faHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo Replica dello sviluppatore
pubblicato il 4 anni faHello. We are sorry to hear about the trouble. Please try reinstalling our extension. If the issue persist, we recommend contacting our support team via live chat at support.nordvpn.com. - M.M.- Valutata 1 su 5di Utente Firefox 13053862, 4 anni faNot for the first time, the extension suddenly stopped working. Not for the first time, I uninstalled the extension and re-installed it again to make it work again. That DOES NOT WORK this time. Well... it works for ONE session. If I close the browser, I have to reinstall it again. Otherwise, I get the same infinite loop requesting that I login again that other users are reporting. Yes I've deleted my cookies. Yes I know Nord makes a separate VPN program and no, I don't want to use it. I want *this plugin* to work. Please fix it. Please keep it working. My NORD subscription expires in October and I'm now considering other providers. Update: Lowering score from 2 to 1 star for the boilerplate response. Stop breaking the add-on and test it better before pushing new releases.
Replica dello sviluppatore
pubblicato il 4 anni faHello. We're sorry to hear about the issue. Please contact our customer support, for them to take a closer look at the situation. We would be happy to help you out on this issue's resolve. Our team is online 24/7 at support.nordvpn.com. -A.S. Replica dello sviluppatore
pubblicato il 4 anni faЗдравствуйте, приносим извинения за доставленные неудобства. Было бы здорово, если бы вы связались с нашей службой поддержки, чтобы они могли проверить проблему и помочь вам решить ее быстрее. Наша команда доступна 24 часа в сутки 7 дней в неделю по адресу support.nordvpn.com. -A.S.