Hello. We are sorry to hear about the issues you are facing. Please double check if there are no other add-ons installed on your browser that could interfere with the NordVPN browser extension. Also, try connecting to the country geographically closer to you. If the issue still persists, try reinstalling both the browser and the extension completely. In case that does not help, please contact our support team once again at https://support.nord-help.net/ so we could help you further. -G.M.