Surfshark VPN の拡張機能 のレビュー
Surfshark VPN の拡張機能 作成者: Surfshark
合計レビュー数: 277
- Been using this for a while. Pages and websites load more quickly and streams run smoothly when I turn it off. Sometimes I'll forget and wonder why a stream has frozen or why a page isn't loading. Then I remember, turn off Surfshark for the maximum 2 hours and everything works again. Windows 11 provides excellent anti virus protection and most if not all ISPs can get round VPNs. So spending money this software is a waste.
開発者の返信
投稿日時: 1年前Hi Martyn, thanks for your feedback. We're sorry to hear that you had problems with the performance of certain websites while using Surfshark. We would be happy to assist you with these issues.
Could you get in touch with our customer support team at support@surfshark.com or via live chats on our website? - 5 段階中 1 の評価AndreMtl 123 によるレビュー (1年前)have trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
開発者の返信
投稿日時: 1年前Hi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? 開発者の返信
投稿日時: 1年前Hi there, we're sorry to hear that you're having issues using Surfshark. We'd love to help you sort things out, so reach out at support@surfshark.com or via live chats and we'll look into it and help you get started.開発者の返信
投稿日時: 1年前Hi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site?開発者の返信
投稿日時: 1年前Hey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat?開発者の返信
投稿日時: 1年前Hi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively.- 5 段階中 1 の評価Firefox ユーザー 18333386 によるレビュー (1年前)
- 5 段階中 1 の評価Firefox ユーザー 16491044 によるレビュー (1年前)Won't allow login. Updated pwd, still won't allow login. Total garbage.
開発者の返信
投稿日時: 1年前Hi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? 開発者の返信
投稿日時: 1年前Hi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- 5 段階中 1 の評価Firefox ユーザー 14902835 によるレビュー (1年前)My computer currently shows lack of application memory with Surfshark showing 59G of use
開発者の返信
投稿日時: 1年前Hi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? 開発者の返信
投稿日時: 1年前Привет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте?- 5 段階中 1 の評価Firefox ユーザー 18239263 によるレビュー (1年前)They charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.開発者の返信
投稿日時: 1年前Hi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Ever since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
開発者の返信
投稿日時: 1年前Hi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? 開発者の返信
投稿日時: 2年前Hello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered.- Absolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
開発者の返信
投稿日時: 2年前Hi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - 5 段階中 1 の評価Firefox ユーザー 18105820 によるレビュー (2年前)
- 5 段階中 1 の評価Firefox ユーザー 17692527 によるレビュー (2年前)
- 5 段階中 1 の評価lostprophet によるレビュー (2年前)it simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
開発者の返信
投稿日時: 2年前Hey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - 5 段階中 1 の評価Firefox ユーザー 18037445 によるレビュー (2年前)
- 5 段階中 1 の評価Firefox ユーザー 16127288 によるレビュー (2年前)
開発者の返信
投稿日時: 2年前Привет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам.