I used the free version first to make sure it worked, then quickly made a reasonable donation to get the pro version. After upgrading I had a small issue that I contacted the developer about and he had it fixed the very next day and I was able to download HUGE 1080p files with zero issues. 5 stars all the way - functionality and support. I see a fair amount of poor reviews from people who couldn't find their zipper when they need to pee. Take them for what they are.