Hi, we do our best to provide free service with acceptable speed. If you notice any problems, please report this at support@browsec.com. We'll do our best to help you!

Hello, we're paying for the servers to let you use them for free, without ads and time/traffic limit. 4 countries is what we can currently afford to give away.
Please contact us at support@browsec.com and tell us more about VPN not working at all. We'll do our best to help!

Slowdowns are natural for any VPN because the signal needs to travel more - from you to the VPN server, and then to the data you request. The closer you are to the VPN server, the shorter is the way, and the lower is the speed loss. So please use the countries nearest to yours, and you will have the highest speed possible.
As for the new tab opening: we inform free users about our current promotions. Many value this as an opportunity to get our Premium service with a good discount. This happens once per promotion. To stop this information, you can turn on "Don't show promo offers" in the extension settings.

Yes, some anti-viruses treat our domains wrong. We can assure you that Browsec has no viruses or other threats, so you can just whitelist Browsec in your anti-virus settings. Also, please contact us at support@browsec.com or here - https://browsec.com/en/contact_us - and name this anti-virus. We would like to contact them and resolve this issue.