Hello, we're very sorry to hear about your experience with our service. Could you please give us more details to help us understand what’s going on? -G.M.

Hello. Apologies for the unpleasant experience you had. Please note that you may ask our chat-bot to connect you to a live agent. We strongly advise you to contact our customer support team again and try to resolve the issue. The fastest way to reach them is via live chat at support.nordvpn.com. -N.L.