Whatever you say in Symantec, this add on isn't functional...you should consider giving our money back because this problem exists 6 months already!!!

I prefer to use the local password vault option for NIS, yes you can still use the local option if you never set up a cloud vault. This addon does not see my NIS local vault and I refuse to use a cloud option. Are you freaking serious? The cloud is not safe and NOT PRIVATE!!!!!

FYI- Chrome and IE still work with the NIS password manager with a local vault. So you may be making a decision for me, unfortunately.

I loved using this add-on. It made life easier. What I despise about it is that every time Firefox updated, Norton's Identity Safe would no longer work for months...and months...and months. I had to use FireFox for school. I had tons of passwords I had to look up on the Norton Identity Safe website and write down individually. It sucked. I paid for all of the perks of Norton 365, not just the internet protection. It should work all the time or have a week of inconvenience at most. Norton has lost me as a customer.

Add-On told me to login. I logged in. Now it says 'Login in progress'. Tried it a couple of times, let it open for ~20 minutes, login still in progress.

Worth the wait of over a year.

I says my vault is locked. When I press the OPEN VAULT tab, nothing happens. No pop-up or window change. Nothing to sign into.

I just tried again after the reply below. Still not working. I can't sign out of my account and I can't log into my vault.

Totally fails to function on my pc-latest up to date Win 10 Anniversary and FF48.0.2

This extension is not compatible with Comcast Norton Security Suite which uses a local vault.

Doesn't work very well. The old Norton Toolbar works much better in Google Chrome