That doesn't sound right. Connection speeds can be influenced by numerous factors such as your native ISP speed, location, server load, network setup, etc. You could try some of the tips at https://protonvpn.com/support/increase-vpn-speeds to improve your connection speeds. If the issue persists, contact us at https://protonvpn.com/support-form so we can assist you further.

We're sorry about that. Unfortunately, Russia is one of the restrictive countries that are blocking VPN connections, which is the reason you're experiencing this issue. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.

The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (https://protonvpn.com/pricing).

We're sorry to hear that. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.

Bonjour, pouvez-vous confirmer que vous utilisez l'add-on pour Firefox (car celle-ci ne contient pas de texte "En attente d'un serveur disponible"). Pourrait-il s'agir d'un problème avec la version desktop ?

Dans tous les cas, je vous encourage à vous rendre sur protonvpn.com/support-form pour que le service client puisse analyser le problème et comprendre pourquoi la connexion ne fonctionne pas sur votre appareil.

Hello,

I would recommend to download the desktop application instead in such case, you can do it from GitHub which hopefully shouldn't be geo-blocked:
Windows: github.com/ProtonVPN/win-app/releases
macOS: github.com/ProtonVPN/ios-mac-app/releases
Linux: should be available via apt, yum, etc.

Hello,

I would recommend to download the desktop application instead in such case, you can do it from GitHub which hopefully shouldn't be geo-blocked:
Windows: github.com/ProtonVPN/win-app/releases
macOS: github.com/ProtonVPN/ios-mac-app/releases
Linux: should be available via apt, yum, etc.

Hello,

I'm sorry to hear. We are rather limited by the browser capabilities. If the ISP or country you're browsing from is blocking our domain, we cannot establish to connection to it in the first place.

I suspect the update issue is also related to some sort of firewall. If you contact contact@protonvpn.com or support@protonvpn.zendesk.com and provide the version of the browser extension you're using, from where you got it and the country/ISP you're from, we can try to find ways to circumvent it.

A screenshot of the prompt you get and HAR export of the browser extension network traffic may also help to find out if you can provide it also.

Please note that Proton also has a client that you can install on your device wich is more efficient in countries with anti-VPN filtering rules.

Hello, can you check you have the last version of the addon installed and all the permissions granted in the addon settings. If the issue persists, please contact customer support: protonvpn.com/support-form

Hello,

This channel is not related to the Linux client, however I can see quite frequent releases for our official Linux client, last one was 4.4.5, 1 week ago:

protonvpn.com/download-linux