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Survey Dynamix for GC 1 sɣur Survey Dynamix

Enables auto transfer to a Survey Dynamix survey when a call ends in Genesys Cloud 1

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The Survey Dynamix for GC 1 add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the extension overrides this and chooses the option to transfer the caller to a queue of your choice. All you need to do is set the Queue Name in the extension options.
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1.1
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35,82 KB
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hace 4 años (29 de jul. de 2021)
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In the event of a transfer failing, instead of ending the call after 5 seconds, the end call button will revert to native behaviour so the agent can manually end the call.
Ugar n isiɣzaf sɣur Survey Dynamix