RUN AWAY! This thing is so bad its bordering on criminal - and the support is even worse.

Having over 25 years of heavy IT experience, I would be embarrassed to even know anyone involved in this extension.

Constantly drops. Constantly freezes all Firefox connectivity. Logs out at random (where you dont even notice). And a couple times a week it wipes out everything in the bypass list.

Then, the support people will expect you to jump through their standard list of useless hoops. Uninstall/reinstall. Remove any/all AV software. Remove everything except THEIR POS extension.

It's a joke. They know it's junk. They probably just like wearing you out until you leave in exhaustion. I run clean browsers with very minimal extensions and nothing else related in anyway to connectivity.

And then they expect me to install their junk system-wise? haha. You cant even get it to work with FF. KMA.

P.S. Dont bother replying to me Nord Support. Been there. Done that. Dislike your support more than the extension.

UPDATE: See. Their canned response (below) proves my point about their uselessness. They clearly didnt read anything I said. It's probably just some automated script triggering responses by some keywords.

NordVPN are still promoting its extension add-on for Android, knowing full well it is not possible to install it any more, unless using the Firefox Nightly build, with the developer options enabled. And even then it doesn't allow login, so is completely useless.

Not a good look.

EDIT following reply from NordVPN:

I wouldn't have commented here without having first raised the issue directly with NordVPN customer support.

I finally got past the chatbot and spoke with a real person, only to be fobbed off with all sorts of nonsense; ranging from an initial claim that the extension wasn't even supported on Firefox on Android, through to being unable to give any indication as to whether a fix was even planned and finally a refusal to accept that the NordVPN marketing hype, which still claims the extension is available for Firefox on Android, needed to be fixed.

So I won't be taking up the offer to waste more time with NordVPN.

Absolute garbage. Sometimes won't allow you to connect to websites at all. Site exclusions that rarely ever work, causing you to connect using VPN in places you don't want to.

SLOW SLOW SLOW. Sometimes so slow that your connection will completely time out. Using NordVPN is like going back to dialup. I wouldn't recommend this crap for free, never-mind the money I shelled out for 2 years of service and a "dedicated" IP that somehow keeps getting flagged for misuse.

One year review update: NordVPN continues to not function or be too slow to be useful. Support reads from the same exact script for every event, and never actually addresses the problem with their network being terrible, they just tell you to uninstall and reinstall extensions and applications over and over again.

Don't give these crooks your money, no matter how good the promotion looks. They'll just lie to you.

Update: a year later, and still having the same issues across all machines that use firefox. This service is still absolutely worthless, as is their support.

I'm afraid the Firefox Extension really lets the NordVPN side down. It's great while it works, good performance and security but suddenly, for no apparent reason, it won't let you browse anything on the Internet. It looks like the Internet connection has dropped at first but it hasn't (Outlook continues to work). Turn the extension off and everything works again. It isn't the Internet Kill switch, this happens whether it is off or on. It's a great pity, I feel a darn sight safer with this on and working but it is just too unreliable.

Sometimes very slow or broken connections. And since some days I cannot select/find a specific Country. The extension does not find any. :(

If this happens I need to log out from NordVPN und reconnect.

Add-on slow, need to reinstall every few days, not worth using. Just stick with the main app which works fine.

UNBELIEVABLY SLOW - UNUSABLE!!! use nordvpn literally any other way but this awful extension....god...

to much request and not free. after to much request, then u must pay in the end. wasting time

"Please try reinstalling the browser extension ..." Don't you have any other solution ?

The firefox addon is terrible. If you choose 3 different countries for your VPN, it won't EVER load the country list again, you'll need to uninstall and install it again. Needless to say that it's not acceptable.

totally unnecessary add-on and i would personally suggest Mullvad over Nord

reply to developer:

sure, i'll provide more detail ... who ultimately owns Nord?

Does not work anymore. Although I have a paid account I just can't use it anymore. It says it can't connect to their servers and it does not show any country list. I can however connect through the desktop app without problems.
Support Bot at support.nord-help.net does not have a option for firefox addon.

this thing does not connect, keep getting the same failed to connect error...

3rd class, so laggy , not good for video.

NOT recommended.. NordVPN extension 2.21 is becoming what many of us want to avoid on the internet. During login it digs around inside browser and throws a captcha page. It is broken in browsers modified to limit this sort of negative behaviour. From a privacy and security company the behaviour of this extension is surprising and disappointing. Earlier version 2.17 behaves in expected and acceptable manner... it connects proxy and nothing more.

EDIT: Nonsense response from the developer. Classic deflect and distract to draw attention away from real issues. People need to understand this extension is heading in the direction of data miners and spyware.

Can never search for a country, only quick connect works, help please?