Hi, thanks for your feedback.

The export button is available inside supported pages and conversations, and the extension works as expected in our tests on Chrome and other browsers.

Some environments (such as certain Studio views, restricted pages, or unsupported layouts) may not display the export button due to platform limitations.

Please make sure you are using the latest version of the extension and try refreshing the page. If the issue persists, feel free to contact us and we’ll be happy to help.