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What does this plugin allow within the browser?

Answering and rejecting calls and other activities: Never miss your incoming activity notifications – pin your extension and always have it ready.

Logging in and out of queues and devices: Easily manage what queues and devices you need to work with.

Dialling calls manually: Enter a phone number or dial a contact or account from your CRM.

Starting and ending pauses: Manage your user states at the click of a button. Track the time you have spent on different tasks and breaks.

Sending direct SMS messages: Send outgoing SMSs to your contacts or start SMS chats, allowing you to have realtime conversations with your customers.