Hi there, sorry to hear you're having trouble with setting the add-on up. Please drop us a message with more details at support@nordpass.com, we're here to help!

Hey,

Apologies for the poor experience and thanks for sharing the response. We will pass it on to the technical team to investigate immediately.

Hey Mark, I'm Dominik and I work as Product Manager at NordPass. We are crafting plan to massively fix issues with autofill at once for repetitive errors through machine learning techniques, but at the same time we're still investigating errors website by website.

Please let me know on which sites do you face the problem most often. Also, please ensure that you have given NordPass a permission to automatically fill the data by right clicking on the extension logotype in the Firefox browser and selecting "Manage extension" from the dropdown list.

On the other hand, directly in the NordPass application settings (not settings of Firefox store) that are hidden under the gear icon you can find section for Autofill & Autosave functionalities. Please double check how they are set - if you haven't blocked autofill for certain websites and if instant login option is turned on to make your experience way, way more comfortable.

Cheers,
Dominik

Hi there, I am Dominik and I am responsible for user experience in NordPass. Permission we ask for is the industry standard and it is necessary in every browser, so extension can use the data you saved in it for autofill purposes. We are zero knowledge company and your information is thoroughly encrypted - only you, through the Master Password, can decrypt it and then view or copy. If you have any other concerns, do not hesitate to leave them. :)

Hello, please ensure you gave NordPass a permission to copy and autofill the data. It can be done in application settings in browser store. Also, please remember about setting autofill & autosave options in your own style directly inside NordPass application - they can be found under gear icon. Cheers!

Hello, I am Dominik and I am responsible for product at NordPass. Situation is exactly opposite, because for now availability of biometrics on Firefox on MacOS is treated as security hazard. That's why we don't support Firefox MacOS with our authenticator (two-factor codes) in the browser extension. We do support though Firefox on Windows, as well as other browsers like Chrome and sister chromium-based browsers.

We don't know yet when we're going to unlock biometrics on Firefox MacOS back, but probably not sooner than in 2025. Let me know if that answers your concerns.

Cheers,
Dominik

Hey Cody, please let us know which functionalities does not work you exactly. We're sure majority of them works just fine. If you talk about autofill, remember about giving NordPass permission to copy the data.

With the standalone extension, you don't need to use desktop app anymore. Everything is perfectly covered within new browser add-on. To quickly add secure note, click extension logotype, + icon at the bottom of the extension dropdown and then write a note on the dedicated browser page. Voila. :)

Cheers/
Dominik

We're sorry to hear about the issues you're experiencing. Please get in touch with our support team at support@nordpass.com so we can help with the problem.

We're sorry to hear about your experience and we want to help resolve this for you. Please contact our support team at support@nordpass.com or via live chat at https://support.nordpass.com/hc/en-us.

We apologize for the inconvenience you're facing. Please contact our support team at support@nordpass.com so we can assist you. We'll be happy to help.

We're sorry to hear you're having issues. Could you please provide more details about the problem to our support team at support@nordpass.com. We’ll try to resolve this for you.