Omtaler for Rakuten: Get Cash Back For Shopping
Rakuten: Get Cash Back For Shopping av Rakuten
Omtale av user5678
Vurdert til 1 ut av 5
av user5678, ett år sidenThe recent update to add the floating widget on screen is extremely annoying. Makes shopping impossible. I can't see what I'm shopping for!
Unrelated to that but still a problem is that over the past 6 months or so the extension seems to have stopped working. I need to fill out a ticket to get my cash back every time I buy something now. I've turned off other extensions I thought might be interfering with it but no luck. Been using Rakuten since 2018 without any issues until recently.
Unrelated to that but still a problem is that over the past 6 months or so the extension seems to have stopped working. I need to fill out a ticket to get my cash back every time I buy something now. I've turned off other extensions I thought might be interfering with it but no luck. Been using Rakuten since 2018 without any issues until recently.
Utviklerrespons
postet ett år sidenThank you for this feedback about this new feature of our extension. We are sorry this new feature is in your way. You can move the "bubble" icon up and down the side of the website so you are able to see anything it may be currently blocking from view.
We typically see these issues with eligible orders not tracking when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions or anti-virus software to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.
We typically see these issues with eligible orders not tracking when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions or anti-virus software to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.
904 omtaler
- Vurdert til 1 ut av 5av Firefox-bruker 18488372, 25 dager sidenInstalled and two out of two purchases did not track. Simply doesn't work. Contacted Rakuten and received the generic "we will reach out" response. Hard to believe there is something worse than their normal tracking. So not only is this add on extremely intrusive with pop ups it doesn't work.
Reply to developer response: How exactly will you "review this" other than to say we'll reach out to the merchant and if they didn't track it then it is the users fault? Fact is there are better cash back sites that actually have relationships with merchants rather than Rakuten's "oh well, it's your fault" response.Utviklerrespons
postet 25 dager sidenWe are happy to review this for you. Please email our team at socialhelp@rakuten.com. - Vurdert til 1 ut av 5av Firefox-bruker 19585460, 3 måneder sidenIt doesn't work on Firefox. I can only use Chrome
Utviklerrespons
postet 3 måneder sidenYou can get our extension back up and running by uninstalling it from your copy of Firefox (if installed). Then, you can download our Rakuten Browser Extension from our website, Rakuten.com, or through Firefox Browser Add-Ons page. If you have any more questions or encounter any more issues, don’t hesitate to reach out to us at socialhelp@rakuten.com - Vurdert til 5 ut av 5av Arib, 4 måneder siden
- Vurdert til 5 ut av 5av Firefox-bruker 19006624, 8 måneder siden
- Vurdert til 5 ut av 5av Ann, 8 måneder siden
- Vurdert til 1 ut av 5av Firefox-bruker 19026091, 9 måneder sidenThis used to be awesome. For the past year after I click on the cash back icon and confirm, NOTHING. I've literally lost hundreds of dollars since this app doesn't work. I've been promised money back, I click on what needs to be done, it's confirmed and NOTHING. It's a scam.
Utviklerrespons
postet 8 måneder sidenIf you see you are making Shopping Trips and our extension is activating, then it may be some internet traffic filtering service or VPN is active or an issue with the merchant recognizing the order as eligible for Cash Back through us. This may be why your eligible orders aren't reporting. Please reach out to our team at socialhelp@rakuten.com so we can dig into this for you. - Vurdert til 5 ut av 5av Firefox-bruker 16761587, 9 måneder siden
- Vurdert til 5 ut av 5av mbgoss, 9 måneder siden
- Vurdert til 5 ut av 5av Kevin, 9 måneder siden
- Vurdert til 1 ut av 5av Firefox-bruker 16471973, 9 måneder sidenIt said 20%. I used this as opposed to a promo with another website for vitamins. I got zilch. Nothing whatsoever after it popped up showing me 20%. Completed order.
Utviklerrespons
postet 9 måneder sidenOh no! We always want our Members to receive the Cash Back from their eligible purchases! Please reach out to our team at socialhelp@rakuten.com so we can help you out. - Vurdert til 5 ut av 5av Firefox-bruker 17377984, 9 måneder siden
- Vurdert til 5 ut av 5av carrie, 9 måneder siden
- Vurdert til 5 ut av 5av Firefox-bruker 18971339, 9 måneder siden
Utviklerrespons
postet 10 måneder sidenIt sounds like our extension might not be pinned to the toolbar. Click the "puzzle piece" icon, then click "Pin to toolbar", to get our extension pinned back to your browser.- Vurdert til 4 ut av 5av Firefox-bruker 17059814, 10 måneder siden
- Vurdert til 5 ut av 5av KBlack69Z, ett år siden
- Vurdert til 5 ut av 5av Firefox-bruker 15687146, ett år siden
- Vurdert til 5 ut av 5av Firefox-bruker 18903820, ett år siden
- Vurdert til 1 ut av 5av Firefox-bruker 18849742, ett år siden
- Vurdert til 5 ut av 5av Firefox-bruker 18896728, ett år siden
- Vurdert til 4 ut av 5av Firefox-bruker 18175085, ett år siden
- Vurdert til 5 ut av 5av Firefox-bruker 18859324, ett år siden
- Vurdert til 5 ut av 5av Firefox-bruker 18872538, ett år siden
- Vurdert til 5 ut av 5av Firefox-bruker 18868426, ett år siden