Omtaler for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox av NordVPN
2 547 omtaler
- Vurdert til 2 ut av 5av DashiePlotism, 4 år sidenIts fine when it works, but it really enjoys logging you out. Recently it wouldn't let me log back in so I tried re-installing the add on but now its icon doesn't appear in the extensions bar (not even the drop down menu for overflowing extensions) so I can't log in or anything.
It does however appear in the add-on manager but you can't actually use the extension from there.
I would just use the full PC app, but it had a habbit of giving me BSODs when in use, especially when playing glames, even if I had them blacklisted from using the VPN.Utviklerrespons
postet 4 år sidenHello! Could you tell us if you tried contacting our customer support team at support.nordvpn.com? If so, could you please update your review with the ticket ID you received so we can check on the situation in more detail? -L.L. - Vurdert til 1 ut av 5av FFUsr009, 4 år sidenThis used to work but now it sometimes lets you login and other times it never logins. I keep entering my password and username and it says login successfully but when I click on the icon it is asking me to login again.
Please fix this, contacting support doesnt work, there is something wrong with the extensionUtviklerrespons
postet 4 år sidenHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo - Vurdert til 1 ut av 5av Firefox-bruker 16892653, 4 år sidenDear Nord,
Still having issues with your latest version. With a fresh install, it will work exactly once before returning to the good old login loop.
Will you ever update with a fixed version?
PS: Pls do not ask me to contact your support if you don't actually have anything to fix the problem. I've already checked with your support multiple times and nothing has worked so far. The best advice was from an another review, which was to rollback to an earlier version.Utviklerrespons
postet 4 år sidenHello. We're sure it can be resolved by a quick chat with our customer support team at support.nordvpn.com. NordVPN’s team is ready to help you 24/7. -Neo - Vurdert til 1 ut av 5av Firefox-bruker 14300204, 4 år sidenYall really suck at making working extensions
Utviklerrespons
postet 4 år sidenHello. If you’re experiencing an issue with our VPN browser extension, do not hesitate to contact our customer support team. Our team is ready to help you 24/7 at support.nordvpn.com. -A.S. - Vurdert til 3 ut av 5av Firefox-bruker 14586994, 4 år sidenGreat addon to complement the Nord VPN Desktop app in case you want to control when you activate VPN and which websites are whitelisted, but it has few issues:
1. There is no easy way to whitelist websites, apart from clicking on the extension, going to settings, going to Bypass List, copying and pasting the website url (needs to have http:// otherwise it won't work) then saving and reloading the website. They need to make this easier by having an option while right clicking the page or by having a simple "add to whitelist" button in the extension menu, like ad blockers do.
2. There are to blacklists. It would be useful to have the option to run the extension in either whitelist or blacklist mode and select which websites to be tunnelled and which to be not. Right now there is only whitelist option.
3. Ever since the recent Firefox update to version 89, the extension randomly stops working, it will not login into the account anymore. The solution is to remove the extension and add it back again which is a pain because all the whitelisted website are gone and there's no obvious way to back them up. I'm not sure if it's an additional Firefox settings that is causing this problem or the Nord VPN extension hasn't been updated yet, but once every 2-3 days I have to do this.
Overall I'm happy with it, but Widnscribe has more settings and is easier to use. Not as reputable as Nord VPN, but Nord could make the extension a bit more feature-rich.Utviklerrespons
postet 4 år sidenHello. We do appreciate your feedback and will definitely forward it for further consideration! As for the issue that you are facing, it is possible that the extension interferes with another extension on your browser. Please contact our customer support team at support.nordvpn.com for them to check what could be causing the issue and help you solve it faster. Our team is available 24/7! -G.M. - Vurdert til 5 ut av 5av GROMPICAL, 4 år siden
- Vurdert til 1 ut av 5av Rak01, 4 år sidenInstalled the extension and gave it permission to run in private browsing. Logged into my account but when I click on the icon it still says "Log into your account". Tried again once, twice, but same story. The extension won't log me in.
Utviklerrespons
postet 4 år sidenHello there! Have you tried reinstalling the extension? In case that didn't help, there may be another plug-in installed that's interfering with the NordVPN extension. For assistance with the latter, please contact us at support.nordvpn.com. We're available 24/7! -Drea - Vurdert til 1 ut av 5av Johnny1413, 4 år siden
- Vurdert til 5 ut av 5av Firefox-bruker 12285610, 4 år siden
- Vurdert til 1 ut av 5av PhunkyBob, 4 år sidenEvery few days, the plugin display the icon that I'm logged in and connected, but when I check my IP, I'm not. Neat, I'm naked witout knowing it!
If I try to log in, it pops up "You are logged in" but when I want to connect to a server it says "please log in". The only ways to exit from this infinite loop is to uninstall the plugin, clear cache and re-install the plugin. What a waste of time....
Support says to contact the chat. Chat is a bot and says to contact support. Infinite loop, again.
The server accuracy is really poor.
When I connect to the "France" server, websites think I'm somewhere else.
Since there is very few IP adress with this plugin, I have captcha on almost every secured websites.Utviklerrespons
postet 4 år sidenHello. We're sorry to hear about your experience with our service! Could you give our support team another chance? You may reach them via live chat at support.nordvpn.com or support@nordvpn.com email address. To get connected to an agent right away make sure to ask for a 'live agent' when you are connected to the bot. We'd love to help you out on these issues resolve after further investigation! -G.M. - Vurdert til 1 ut av 5av Firefox-bruker 16916039, 4 år sidenI cant even express the amount of times that ive been all over the internet and go to the x in the corner to close my browser to realize this thing has magically logged itself out again and even if i remember to check it first i cant even sign in without going through the trouble of deleting my cache and cookies like they say in all the replies to the bad reviews just for it to happen all over again the very next time i open my browser. i even took the time to make a profile just so i could write this comment that's how much it aggravates me!!!!
Utviklerrespons
postet 4 år sidenHello. We're terribly sorry to hear about these issues! Please contact our customer support, for them to take a closer look at it. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M. - Vurdert til 5 ut av 5av Firefox-bruker 12996948, 4 år siden
- Vurdert til 5 ut av 5av David Tiong, 4 år sidenI have been using it for a while with great confidence. thanks.
- Vurdert til 1 ut av 5av Laconia, 4 år siden
- Vurdert til 2 ut av 5av Firefox-bruker 16908182, 4 år sidenIt stucks very often last weeks. Not possible to change the server or even log out. Only reinstallation helps. And connection also poor at that time.
Utviklerrespons
postet 4 år sidenHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo - Vurdert til 1 ut av 5av Lauri, 4 år sidenIt freezes a lot and have to reinstall it several times a month
Utviklerrespons
postet 4 år sidenHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo - Vurdert til 1 ut av 5av Firefox-bruker 14497672, 4 år sidenThis extension has issues logging me in. It asks me to log in. I click on "Log In with Nord Account", a popup window opens, I log in successfully, and the window closes itself. But then the extension still acts as if I hadn't logged in. So it's completely unusable.
Utviklerrespons
postet 4 år sidenHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo - Vurdert til 5 ut av 5av Firefox-bruker 15496663, 4 år siden
- Vurdert til 1 ut av 5av Antra, 4 år sidenThe extension stopped working and throws you in the login infinite loop for such a long time already. Plenty of complaints regarding the issue with all the same 'Please contact the support' responses. Can not wait for my subscription to end, this is a no-go.
Utviklerrespons
postet 4 år sidenHello. We are sorry to hear about the trouble. Please try reinstalling our extension. If the issue persist, we recommend contacting our support team via live chat at support.nordvpn.com. - M.M. - Vurdert til 2 ut av 5av Firefox-bruker 16908750, 4 år siden
- Vurdert til 5 ut av 5av Firefox-bruker 16908219, 4 år siden
- Vurdert til 1 ut av 5av Firefox-bruker 13053862, 4 år sidenNot for the first time, the extension suddenly stopped working. Not for the first time, I uninstalled the extension and re-installed it again to make it work again. That DOES NOT WORK this time. Well... it works for ONE session. If I close the browser, I have to reinstall it again. Otherwise, I get the same infinite loop requesting that I login again that other users are reporting. Yes I've deleted my cookies. Yes I know Nord makes a separate VPN program and no, I don't want to use it. I want *this plugin* to work. Please fix it. Please keep it working. My NORD subscription expires in October and I'm now considering other providers. Update: Lowering score from 2 to 1 star for the boilerplate response. Stop breaking the add-on and test it better before pushing new releases.
Utviklerrespons
postet 4 år sidenHello. We're sorry to hear about the issue. Please contact our customer support, for them to take a closer look at the situation. We would be happy to help you out on this issue's resolve. Our team is online 24/7 at support.nordvpn.com. -A.S. - Vurdert til 4 ut av 5av Firefox-bruker 15738095, 4 år siden
- Vurdert til 1 ut av 5av cnaipep, 4 år sidenЯ пользовался многими разными vpn, и с этим у меня было самое большое количество проблем. А так часто ломать авторизацию для пользователей - надо обладать несомненным талантом. не рекомендую. ужасно...
Utviklerrespons
postet 4 år sidenЗдравствуйте, приносим извинения за доставленные неудобства. Было бы здорово, если бы вы связались с нашей службой поддержки, чтобы они могли проверить проблему и помочь вам решить ее быстрее. Наша команда доступна 24 часа в сутки 7 дней в неделю по адресу support.nordvpn.com. -A.S.