Hi! If https://getadblock.com/firefox is giving you trouble, you may find it easier to install it from the Firefox Add-ons Store at https://addons.mozilla.org/en-US/firefox/addon/adblock-for-firefox. If you're still having trouble, please drop us a line at help@getadblock.com. Thanks!
- Rhana, AdBlock Community Manager

Hi, thanks for your comments! YouTube has all the resources of Google's huge ad tech development team behind it. Ad blockers rely on a community of volunteers who maintain (in their spare time) the filter lists that block ads. So far, the volunteers have been keeping up quite well. If you're seeing ads in YouTube videos, try these troubleshooting tips: https://help.getadblock.com/solution/articles/6000109702-i-m-seeing-ads-in-youtube-videos
- Rhana, AdBlock Community Manager

We do not change or modify your search settings. Please open a ticket at https://help.getadblock.com/support/home and we will look into the issue further.

Hi, and thanks for your comments. Thanks especially for pointing out the oversight in AdBlock's description in the AMO. We'll get that corrected ASAP.

The Acceptable Ads program isn't a con. It's a compromise, a way to help creators get the revenue they need to keep creating the content we all enjoy, while protecting us all from the truly bad ads nobody wants. The vast majority of our users are grateful for this middle way. Folks who want a scorched-earth approach are welcome to check out uBlock Origin. Its developer has a different philosophy than we do, so it meets a need we have chosen not to.

I know it's frustrating to ask for help, only to be told to try a complicated-looking series of debugging steps. We do this for a few reasons. Sometimes we ask our users to help troubleshoot issues that we can't reproduce. Much of the time, the steps we suggest are the result of successful troubleshooting; that is, they are the solution. We never want our users to feel they're getting a runaround or being directed to useless information. If we get something wrong in a support article and we are taken to task, whenever possible I'll fix it then and there. With one person supporting 65M users, we can't devote the in-depth 1:1 time we would all prefer. Last but not least, product reviews (along with Twitter and Facebook) aren't the best place to troubleshoot issues. It's much better to open a ticket on our support portal, help.getadblock.com.

If you've run into an issue and neither our responses to other reviews nor our knowledge base has helped, I encourage you to open a ticket. I'll be happy to dig in as much as needed to get things working for you again. :)

- Rhana, AdBlock Community Manager

Hi Cas. If you're seeing ads on YouTube again, please try these suggestions: https://help.getadblock.com/solution/articles/6000109702-i-m-seeing-ads-in-youtube-videos
:) Rhana, AdBlock Community Manager

Hi! That's a great question, and you're absolutely right to be cautious about the access you grant to software you install. In our case, AdBlock needs to be able to read the data on every web page you visit so that it can see what part of it is an ad it's going to need to block if possible or hide if not. Does that mean we store or use your personally identifiable information? Absolutely not. We're pretty big on privacy around here.

For more information about what kinds of information we can see and what we do with it, please see:
https://help.getadblock.com/solution/articles/6000087917-i-see-a-warning-that-adblock-can-access-my-data-and-browsing-activity-

I also encourage you to read our privacy policy, which goes into more detail:
https://getadblock.com/privacy

I hope this helps to reassure you! If you have any other questions, feel free to drop me a line at help@getadblock.com. :)

- Rhana, AdBlock Community Manager

Hi! If you're still seeing ads after installing AdBlock, here are some things to check: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

If those suggestions don't help, please open a ticket at help.getadblock.com. Include the debug info from the SUPPORT tab in AdBlock's options, a link to a page where you're seeing ads, and a screenshot of the ads (please capture the entire screen). Thanks!
- Rhana, AdBlock Community Manager