Beoordelingen voor NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox door NordVPN
Beoordeling door Snake_Wildlife
Waardering: 1 van 5
door Snake_Wildlife, 4 jaar geledenAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Antwoord van ontwikkelaar
4 jaar geleden geplaatstHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2.605 beoordelingen
- Waardering: 1 van 5door centurion 2000, één dag geleden
- Waardering: 5 van 5door duckpond34, 2 dagen geleden
- Waardering: 1 van 5door ModiMagic, 5 dagen geleden
- Waardering: 5 van 5door Firefox-gebruiker 17999287, 7 dagen geleden
- Waardering: 5 van 5door José Adriano Santos Santana, 9 dagen geleden
- Waardering: 1 van 5door Ayaz Zarifov, 10 dagen geledenДЛЯ РФ не пойдет! Вообще не выполняет свою роль.
Antwoord van ontwikkelaar
10 dagen geleden geplaatstЗдравствуйте! Не могли бы вы связаться с нашей службой поддержки по адресу support@nordvpn.com? Если да, не могли бы вы дополнить свой отзыв, указав идентификатор полученного вами тикета? Мы будем рады более подробно разобраться в ситуации! -L.L. - Waardering: 5 van 5door DiamondS68, 13 dagen geleden
- Waardering: 5 van 5door Firefox-gebruiker 15342373, 14 dagen geleden
- Waardering: 5 van 5door Azariah Itoje, 14 dagen geleden
- Waardering: 1 van 5door Jaba, 14 dagen geledenВ россии не работает. Работало раньше если через другое расширение VPN подключить Nord. Но сейчас у меня умерло другое расширение и Nord я просто не могу запустить. Нужен другой VPN чтобы запустить этот VPN. Д - Дурка. И он у меня еще месяц оплачен, но я не могу его использовать. Будьте дружелюбнее к русским
Antwoord van ontwikkelaar
14 dagen geleden geplaatstЗдравствуйте. Мы приносим свои искренние извинения за причиненные неудобства. Подключение из России может быть сложным из-за местных ограничений. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support@nordvpn.com, они помогут вам разобраться в ситуации и сделают все возможное, чтобы помочь вам. -E.G. - Waardering: 2 van 5door sas, 15 dagen geledenI've been fighting with this app for 3 years. 70% of the time it's completely useless and 30% of the time it works perfectly. The people who make this app are the most amateur developers in the world. In addition to the fact that it's so slow that most of the tabs don't open, many websites block it when it's on (not because of nordvpn IP). And what's extra irritating is the daily login. Very amateur team...
Antwoord van ontwikkelaar
15 dagen geleden geplaatstHello. We apologize for all the inconvenience, this is certainly not the experience we aim to provide. If you're using the NordVPN application, please try switching between the available connection protocols and testing different servers to access the websites. If you're using the browser extension, reinstalling it might help. In any case, we recommend contacting our support team at support@nordvpn.com, they will gather the necessary details and assist you further. -E.G. - Waardering: 5 van 5door Claudiu, 15 dagen geleden
- Waardering: 5 van 5door Rory Winter, 16 dagen geledenCompared to my previous VPN, Nord is very fast :)
Antwoord van ontwikkelaar
16 dagen geleden geplaatstHello. We're excited to leave you satisfied with our service speeds as it's of high importance to bring the best and effortless experience! If anything, please do not hesitate to reach out to us at support.nordvpn.com. -Neo - Waardering: 5 van 5door tomberry, 17 dagen geleden
- Waardering: 5 van 5door Varemi, 21 dagen geleden
- Waardering: 5 van 5door Firefox-gebruiker 19101199, 23 dagen geleden
- Waardering: 1 van 5door noname, 23 dagen geleden
Antwoord van ontwikkelaar
23 dagen geleden geplaatstHello. We are sorry to hear that! Please do not hesitate to reach out to us at support@nordvpn.com with more information about this issue, and we will do our best to help you out. -N.F.- Waardering: 5 van 5door Firefox-gebruiker 18529026, 24 dagen geleden
- Waardering: 5 van 5door user, 24 dagen geleden
- Waardering: 5 van 5door Jacob, 25 dagen geleden
- Waardering: 5 van 5door BEV2155, één maand geledenNord VPN , Absolutely the Best in all ways, no issues and no concerns, Current Subscription runs to 35 and really happy, NORD VPN is really the only VPN for me, The true test will be PRC and the GW, I am confident there will be no issues or concerns , once in the country. well done Nord Teams , Looking for for more tech updates, Tech Upgrades and perks.
Antwoord van ontwikkelaar
één maand geleden geplaatstThank you for the 5-star review! We're pleased to be your VPN of choice. -D.I - Waardering: 5 van 5door kcirem, één maand geleden
- Waardering: 5 van 5door kileu, één maand geleden