BIGLOVE.AI Zendesk Assistant av BIGLOVE.AI

Effortlessly capture customer messages from Zendesk tickets and generate AI-driven replies using BIGLOVE.AI, enhancing your support workflow.

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Unleash the power of AI in your Zendesk workflow with the BIGLOVE.AI Zendesk Assistant.

This powerful browser extension seamlessly integrates with your Zendesk account to supercharge your customer support efficiency. The assistant automatically captures and analyzes customer conversation threads from your Zendesk tickets, providing you with the context you need at a glance.

Key Features:

Effortless Message Capturing: Automatically scrapes and caches messages from active Zendesk tickets, ensuring you have the full conversation history instantly available in the sidebar.
AI-Powered Reply Generation: Leverages the intelligence of BIGLOVE.AI to generate context-aware, high-quality replies. Drastically reduce response times while maintaining a personal touch.
Seamless Zendesk Integration: Works directly within the Zendesk agent interface. The assistant appears as a convenient sidebar, providing access to its features without ever leaving your workflow.
Streamlined Workflow: By automating the process of gathering context and drafting replies, this assistant helps you resolve tickets faster, handle more conversations, and improve overall customer satisfaction.

To function, this add-on requires access to Zendesk pages to read ticket information and communicates with the BIGLOVE.AI and OpenAI APIs to provide its AI capabilities.

Get started today and transform your customer support experience!

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Versjonsnotat for 1.17.8

Summary

This release introduces a robust local product caching system and a race-free, priority-aware background fetch mechanism to reduce Airtable/WooCommerce API calls and improve user responsiveness when searching products.

Key Highlights

Product cache stored in browser.storage.local under the keys:
cachedProducts — the cached product records
cachedProductsTimestamp — the epoch timestamp when the cache was written
Cache expiry default: 24 hours. If the cache is valid, no remote fetch will be performed.
getProducts message handler now favors cached data and only fetches when cache is missing or expired.
Shared fetch promise: concurrent callers now share the same in-flight fetch (no duplicate fetches).
Pause / Resume mechanism:
Background cache population runs with low priority and is pausable.
User operations (product searches or manual refresh) have high priority and will pause, abort, or preempt background fetches.
Background fetches resume automatically when there are no active user operations.
New message handlers:
getCachedProducts — returns only cached records (no remote fetch)
refreshProductCache — forces cache refresh (runs as a user-priority operation)

Behavioral Notes

On startup the background script will attempt to initialize the product cache only if there is no valid cache present. It will use a background priority fetch that can be paused or preempted by user activity.
When multiple concurrent requests for products occur while the cache is empty or expired, they will share one network request to Airtable/WooCommerce instead of issuing duplicate parallel requests.
During active user searches, background fetch operations will be paused or aborted to ensure user-facing operations have network priority.

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