Vurdering for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox av NordVPN
Vurdering av Snake_Wildlife
Vurdering: 1 av 5
av Snake_Wildlife, 4 år sidanAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Svar frå utviklaren
posta 4 år sidanHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2 547 vurderingar
- Vurdering: 5 av 5av hokus, 19 minutt sidanDie Verbindung ist stabil und schnell, sodass man problemlos auf Inhalte aus verschiedenen Ländern zugreifen kann, ohne die Internetgeschwindigkeit zu beeinträchtigen. Zudem bietet NordVPN starke Sicherheitsfunktionen und spart mir ein extra Viren Programm
- Vurdering: 5 av 5av Firefox user 16380517, 15 timar sidan
- Vurdering: 3 av 5av Firefox user 18894959, 21 timar sidan
- Vurdering: 5 av 5av Duck Tester, 3 dagar sidan
- Vurdering: 5 av 5av Firefox user 16428779, 3 dagar sidan
- Vurdering: 5 av 5av LGH312, 3 dagar sidan
- Vurdering: 5 av 5av Firefox user 18300552, 4 dagar sidan
Svar frå utviklaren
posta 4 dagar sidanЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -D.I- Vurdering: 5 av 5av Firefox user 15042484, 4 dagar sidan
- Vurdering: 5 av 5av MrMoonshine, 7 dagar sidanWhilst not perfect, Nord (and by extension this extension) have been gradually improving over the years. Very recommended.
Svar frå utviklaren
posta 7 dagar sidanWe appreciate your positive feedback and are delighted to know you were satisfied with our service. -D.I - Vurdering: 2 av 5av Firefox user 18949247, 7 dagar sidanI've been using this plugin for 3 years, now less and less. It works perfectly in 30%, 70%completely useless. I have to turn it off many times because it is so slow that the content does not load.
Svar frå utviklaren
posta 7 dagar sidanHello. We sincerely apologize for any inconvenience. As a first step, we recommend reinstalling the browser extension. If the issue continues, please don’t hesitate to contact our support team at support@nordvpn.com, they will be happy to assist you further. -E.G. Svar frå utviklaren
posta 13 dagar sidan您好,很高兴我们的服务符合您的期望!如果您遇到任何问题,请随时联系我们的支持团队:support@nordvpn.com,我们将竭诚为您服务。-E.G.- Vurdering: 1 av 5av Firefox user 18936022, 15 dagar sidanWe’re having trouble logging you in. Please try again.
garbageSvar frå utviklaren
posta 15 dagar sidanHello. We sincerely apologize for the inconvenience. Please try reinstalling the browser extension first. If the issue persists, don’t hesitate to reach out to our support team at support@nordvpn.com, they will be glad to assist you with the login process. -E.G. - Vurdering: 1 av 5av Firefox user 16354230, 16 dagar sidanSome features may require payment :))) Actually just after installing the extension you are presenting me a Data Plan - so practically I have to pay ... but what features NOT require payment in your opinion ? Because there is NONE ...
Svar frå utviklaren
posta 16 dagar sidanHello! Our service is indeed paid, however, we offer a 30-day money return guarantee to all the plans purchased via our website nordvpn.com/pricing/. You are more than welcome to test out our services, and, if anything, do not hesitate to contact us at support.nordvpn.com. -G.M. - Vurdering: 5 av 5av williams_S, 17 dagar sidan
- Vurdering: 5 av 5av LukeNotDuke, 19 dagar sidanI used to think lesser was better, but the nordVPN browser extension allows split tunneling for websites in a very convenient way that more than compensates the loss of performance if your machine can handle it, compared to just using the desktop app.
Svar frå utviklaren
posta 19 dagar sidanHello, Luke. We are glad to hear that our browser extension has been useful to you! However, if you encounter any issues with our application, please don’t hesitate to reach out to our support team at support@nordvpn.com, they will be happy to assist you and ensure that everything works smoothly. -E.G. - Vurdering: 1 av 5av Firefox user 18924684, 21 dagar sidanВПН только за деньги, не ставьте себе этот мусор.
Svar frå utviklaren
posta 20 dagar sidanЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. - K.S Svar frå utviklaren
posta 21 dagar sidanHello there! Glad to see you are enjoying the service. Thank you for the 5 stars! -N.F.- Vurdering: 5 av 5av Firefox user 14693606, 21 dagar sidan
- Vurdering: 5 av 5av Rari, 23 dagar sidan
- Vurdering: 5 av 5av Horst, ein månad sidan
Svar frå utviklaren
posta ein månad sidanПривіт. Просимо вибачення за можливі незручності. Якщо у вас виникли проблеми з процесом входу, не соромтеся зв’язатися з нашою командою підтримки за адресою support@nordvpn.com, вони будуть раді вам допомогти. -E.G.Svar frå utviklaren
posta ein månad sidanЗдравствуйте. Нам жаль слышать, что у вас возникли проблемы! Пожалуйста, свяжитесь с нами по адресу support.nordvpn.com или support@nordvpn.com, и мы сделаем все возможное, чтобы помочь. -N.F.- Vurdering: 3 av 5av azal, ein månad sidan
- Vurdering: 5 av 5av Portigui, ein månad sidan