Sorry to hear that. Could you let us know the exact steps you're taking that lead to the issue? Are you receiving any error messages or notifications when this happens? Have you tried reinstalling the extension? Contact us using the 'Feedback & Help' option with more details so we can help.

On another note, keep in mind that the browser extension is currently not available for the DuckDuckGo browser, although we have forwarded your request to the team for future consideration.