Privacy & Cookies Policy
This Privacy & Cookies Policy explains the practices employed by Bokar Solutions Ltd in
collecting and using your information and the ways in which you can influence these. This
Privacy & Cookies Policy relates to websites operated from time to time by Bokar Solutions
Ltd.
Bokar Solutions Ltd will collect various types of information about you through your use of
our websites to process your requests and orders, to provide a more personalised
web-surfing and shopping experience and to help us improve the services we offer. In doing
this we may also collect information about you through the use of cookies and similar
technologies. Bokar Solutions Ltd will be the Data Controller of any personal data we collect
about you.
What information do we collect about you?
Through Bokar Solutions Ltd websites you can, amongst other things, order products and
services, enter competitions, subscribe to our publications, vote in polls, play games,
complete surveys and place postings on forums.
In order to process your requests and orders and other activities, it may be necessary to
collect personal information about you. This includes, but is not limited to: your name,
address, e-mail address, telephone number, credit/debit card information. You may also be
asked to provide additional (non-mandatory) pieces of information for our research purposes
or choose to provide information by making a posting on a forum. We may also obtain
information about you that you have provided to our group companies where we have the
appropriate permissions to do so.
In addition, we collect technical information about your device such as your unique device ID
as well as information about your visits to and your activity on our websites (and websites
operated by our group companies) including the content (and any advertisements) that you
view and interact with, the address of the website from which you arrived and other
clickstream behaviour (such as the pages you view, the links you click or which items you
have added to your shopping basket, the length of your internet session, your IP address
and the approximate location at the time of browsing). Some of this information is collected
using cookies or similar technologies. To learn more about these technologies and your
choices, go to the section on ‘Cookies and other technologies’ below.
Some of our websites offer services that require you to set up an account prior to receiving
such services. To create a secure account you may use your email address and a password
or, if the website offers a Facebook single-sign-on service, you will be able to register for and
log-in to your Bokar Solutions Ltd website account using your Facebook account.
If you choose to use the Facebook single-sign-on service, you are granting permission to
Facebook to share certain profile information with us. This will include your name, profile
picture and list of friends and any other information notified to you by Facebook prior to you
completing the single-sign-on authorisation process.
How will we use the information about you?
We will use the information you provide to us to process your orders and requests. We may
also use this information to communicate with you directly, for example to notify you in the
event you have won a competition or to contact you in relation to an account you hold with
us.
We will use the information we automatically collect about you to analyse web usage and
compile aggregate statistics about our users. We may share this aggregated and
de-identified data with third parties.
Personalisation and Advertising
We will use your information to provide you with personalised content, services and
communications as well as targeted advertising on our websites, websites operated by our
group companies and selected partner websites (for example, you might see an
advertisement on a partner site such as Facebook for a product that you have recently
viewed on our websites). We may do this by matching, combining or linking the different
sources of information we hold about you (e.g. linking your contact or subscriber information
with your activity across our websites or by linking your activity on our websites across all
your devices using your email or social media log-in details) or by creating segments based
on various factors such as your age and gender, your device details or your inferred
interests. We work with data management platform providers to assist with this process.
We may share some of your information with advertisers, ad servers and ad networks to
deliver targeted advertising both on our websites and on selected partner websites but this
will not include any information which directly identifies you. However, by interacting with or
viewing an advert, you should be aware that the third party may make the assumption that
you meet the targeting criteria used to display the advert.
These activities may involve the use of cookies and other similar technologies. To learn
more or to see how you can opt out of targeted advertising, please see the section on
‘Cookies and other technologies’ below.
Marketing
Where we have the appropriate permissions, we will use your information to market and
advertise products and services from Bokar Solutions Ltd and our group companies, and
occasionally third party products and services that may be of interest to you including third
party offers, advertisements, competitions or commercial communications by telephone
(mobile and landline when available), post, electronic messaging (including SMS and MMS),
email, online or via applications. You may be contacted directly by our group companies for
these purposes.
You can always tell us that you wish to stop receiving direct marketing communications from
us and our group companies. But remember, if you do not want us to get in touch, you may
miss out on valuable and exciting offers. If you would prefer not to receive direct marketing
communications, simply let us know at any time by writing to the Customer Services
Manager at Bokar Solutions Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ,
UK or contact@bokarsolutions.co.uk with the subject line “Privacy”, or by following the opt
out instructions in the relevant communication. Please note that this will not stop you from
receiving service messages from us.
You can also make choices about the use of cookies and targeted advertising. For more
information about this, please refer to our section on ‘Cookies and other technologies’
below.
What will we disclose to third parties?
We may share your personal data with our group companies for the purposes outlined in this
Privacy & Cookies Policy.
We may also pass your personal information to third parties to enable them to process a
request, order or service; to supply you with a prize in the event you win a competition; or in
order to obtain professional advice. Any third parties employed by us to process your data
on our behalf are subject to contractual obligations to protect the security of your data in
accordance with the terms of this Privacy & Cookies Policy.
We may provide aggregate information to advertisers and our business partners, including
information relating to sales and web-usage, to enable us to sell advertising and monitor the
efficacy of our business partnerships. We may also pass such statistical information onto
reputable third parties for onward sale.
It is possible that Bokar Solutions Ltd could merge or be acquired by another business. If this
happens we may share the information that relates to you. You will be sent notice of such an
event. Bokar Solutions Ltd reserves the right to disclose personal information in order to
comply with the law, applicable regulations and government requests. We also reserve the
right to use such information in order to protect our operating systems and integrity as well
as other users.
How do we protect your information?
Once we have received your data we will ensure that it is treated with the utmost respect
and in accordance with the Data Protection Act 1998 and any applicable regulations. Your
data will be stored on our secure servers. We follow strict security procedures in order that
the data we collect is stored and disclosed appropriately and securely. Unfortunately the
transmission of information via the internet is not completely secure. Although Bokar
Solutions Ltd will do its best to protect your personal data, we cannot guarantee the security
of your data transmitted to our site; any transmission is at your own risk.
Other Websites
Please note that clicking on links and advertisements on our websites may result in your
transferral to another website, where data privacy practices may vary to that of Bokar
Solutions Ltd. If transferred to another site you should consult their privacy policy as we are
not responsible for, and have no control over, information that is submitted to or collected by
these third parties.
Changes to our Privacy & Cookies policy
Bokar Solutions Ltd keeps this Privacy & Cookies policy under review and may update it at
any time. Any updates will be made on this page so that you can always find out what
information we collect, how we use it and under what circumstances we will disclose it.
How to contact us
If you have any queries relating to this Privacy & Cookies Policy please contact us by writing
to the Customer Services Manager at Bokar Solutions Ltd, 71-75 Shelton Street, Covent
Garden, London, WC2H 9JQ, UK or contact@bokarsolutions.co.uk with the subject line
“Privacy”.
Cookies and other technologies
We use, and allow certain other companies to use, cookies, web beacons and other similar
technologies on our websites, applications and communications. We do this to understand
your use of our services, improve your user experience and enable personalised features
and content; optimise our advertising and marketing and to enable third party advertising
companies to assist us in serving you advertisements specific to your interests across the
internet. Please see ‘How to manage or refuse cookies and similar technologies’ for
more information.
You can find more detailed information about these technologies at:
www.aboutcookies.org
www.allaboutcookies.org
What are ‘cookies’?
A cookie is a small text file that we, and in certain circumstances third parties, place on your
browser (for example, Internet Explorer or Safari) when you visit our websites or open some
of our emails. Cookies are useful because, amongst other things, they allow us to recognise
you each time you re-visit one of our websites. The entity that places cookies on your
browser can then read the information on the cookie that it set.
Cookies are typically classified as either "session cookies" which do not stay on your device
after you close your browser or "persistent cookies" which will usually remain on your device
until you delete them or they expire.
How we and third parties use cookies
We use cookies that are essential in order to enable you to move around our websites and
use their features, such as accessing secure areas of the websites. Without these cookies,
services that you have asked for like shopping baskets cannot be provided.
Some cookies, however, whilst useful, are not essential, and we require your consent before
we can use these cookies. By continuing to browse on our Bokar Solutions Ltd websites you
agree to the use of these non-essential cookies unless you specifically set your browser to
reject them. Please see ‘How to manage or refuse cookies and similar technologies’
below for further details on your choices.
Different cookies are used to perform different functions which we explain below. A visit to
any Bokar Solutions Ltd website may generate the following types of cookie:
Site performance cookies
We use cookies to remember your selections on our websites: These cookies allow us
to remember choices you make on our websites and provide enhanced, more personalised
features. These cookies can also be used to remember changes you have made to text size,
fonts and other parts of web pages that you can customise. They may also be used to
provide services you have asked for such as watching a video or commenting on a blog. The
information these cookies collect may be anonymised and they cannot track your browsing
activity on other websites.
Analytics cookies
We use cookies for performance and analytics purposes: We use our own cookies
and/or third-party cookies and other identifiers (such as web beacons) to see how you use
our websites and services in order to enhance their performance and develop them
according to the preferences of our customers and visitors. For example, cookies and web
beacons may be used to: test different designs and to ensure that we maintain a consistent
look and feel across our websites; recognise repeat visitors, track and provide trend analysis
on how our users interact with our websites and communications; track errors and measure
the effectiveness of our promotional campaigns.
The information collected from these types of cookies may be used in conjunction with other
information we or our third party partners hold in order to record specific browsing
information (for example, regarding the way visitors arrive at our websites, pages viewed,
options selected, information entered and the path taken through our websites but is
generally not used to identify you individually). The data collected will generally be
aggregated to provide trends and usage patterns for business analysis, site/platform
improvement and performance metrics and to inform our advertising and marketing
strategies. Our cookies, or the resulting analysis, may also be shared with our business
partners. We may also receive similar information about visitors to our group company and
other partner websites.
Advertising cookies
We use cookies to personalise your experience and for targeted advertising purposes:
We use cookies (and allow data management platform providers to use cookies on our
behalf) to collect information about your browsing habits across our websites in order to
provide personalised content, services and communications as well as targeted advertising
on our websites, websites operated by our group companies and selected partner websites.
For example, we may show you adverts for Marie Claire magazine if we know you have
been browsing the fashion pages on our websites. If you use more than one device or
computer on a regular basis, we may link cookies together so you will still receive a
personalised online experience. We can also personalise the information you see based on
what we already know about you, so that you spend less time looking for things. With the
use of cookies, each visitor to our site can have a web experience which is unique to them.
Cookies may also be linked with other information we hold or infer about you for these
purposes. For example, if you are a registered user or provide us with your name, email
address, social media log-in details or other contact information (e.g. by entering a
competition or signing up to our newsletter) or interact with our email communications (e.g.
by clicking on links within the emails), this information may be linked with your browsing
activity across all your devices to tailor content, services, advertising and offers for you.
You can opt out of receiving interest based advertising on our websites by blocking these
cookies as described below in the section on ‘How to manage or refuse cookies and
similar technologies’.
Third party advertising cookies
We also permit advertisers, ad network providers and ad serving companies to place
cookies on our websites to allow them to show you advertisements both on and off our
websites that are more relevant and useful to you. However, we do not share any
information with these third parties that will directly identify you, although these third parties
may assume that users who interact with or click on a personalised advertisement or content
are part of the group that the advertisement or content is directed towards. The third parties
that generate these cookies have their own privacy policies and we have no access to read
or write these cookies.
Social media cookies
Cookies may also be used when you share information using a social media sharing button
on the websites. The social network will record that you have done this. This information
may be linked to targeting/advertising activities. The types of cookies used by these third
parties and how they use the information generated by them will be governed by those
companies’ privacy policies. For information on how to opt out of targeting advertising,
please go to ‘How to manage or refuse cookies and similar technologies’ below.
How we and third parties use web beacons
We may use and permit selected third parties to use web beacons (usually in combination
with cookies) to compile aggregate information about your website usage and your
interaction with email and other communications to measure performance and to provide
content and advertisements that are more relevant to you. A web beacon (also called a web
bug, clear GIF or pixel tag) can be embedded in online content, videos and emails, and
allows a server to read certain types of information from your device, to know when you have
viewed the beacon and the IP address of your device. The type of information collected
includes, but is not limited to, information relating to advertising responses, page views,
promotion views and purchases made. We will include web beacons in some of our
promotional email messages and newsletters to determine whether the messages have
been opened or acted upon and whether our mailing tools are working correctly. The web
beacons may be used to recognise cookies generated by third parties and inform us and/or
third parties of which advertisement or link brought you to our website, allowing us to monitor
the efficacy of our business relationships with third parties.
How to manage or refuse cookies and similar technologies
Cookies
If you do not want your browser to accept cookies and use them in the ways described
above it is possible to change your browser settings. It is also possible to delete existing
cookies from your browser. However, blocking all cookies will affect your web experience
and may result in some parts of Bokar Solutions Ltd websites not functioning properly. Some
cookies are designed to help save you time, for example, by remembering your contact
details when you are making an order for the second time so that you will not have to
complete the contact section again unless your details have changed.
The procedure for modifying your privacy preferences is different for each internet browser
and the following links may be helpful:
Cookie setting in Firefox
Cookie setting in Safari
Cookie setting in Internet Explorer
Cookie setting in Chrome
For general information about cookies and their use, please visit:
www.aboutcookies.org
www.allaboutcookies.org
Alternatively, you can turn off third party cookies relating to interest based advertising by
visiting www.youronlinechoices.eu. However, this will not opt you out of receiving adverts
altogether – it simply means that the adverts will not be targeted to you. Please note that
there are many more networks listed on this site than we use on our websites.
Web beacons
As web beacons are the same as any other content request included in the recipe for a web
page, you cannot opt out or refuse them. However, you may be able to disable web beacons
in email messages by not downloading images contained in messages you receive (this
feature varies depending on the email software used on your personal computer). However,
doing this may not always disable a web beacon or other tracking technologies in the email
message due to specific email software capabilities. For more information about this, please
refer to the information provided by your email software or service provider. Web beacons
may also be rendered ineffective in some circumstances by opting out of cookies or
amending your cookie settings in your browser. Further details on web beacons, and how to
manage them, can be found here:
www.allaboutcookies.org/faqs/beacons.html
If you have any other queries about our use of cookies, you can contact us at the address
above.
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