Análises de NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox por NordVPN
611 análises
Resposta do desenvolvedor
publicado há 3 anosHello, we're very sorry to hear about your experience with our service. Could you please give us more details to help us understand what’s going on? -G.M.Resposta do desenvolvedor
publicado há 3 anosHello. Apologies for the unpleasant experience you had. Please note that you may ask our chat-bot to connect you to a live agent. We strongly advise you to contact our customer support team again and try to resolve the issue. The fastest way to reach them is via live chat at support.nordvpn.com. -N.L.- Avaliado em 1 de 5por zombikiller, há 3 anos
- Avaliado em 1 de 5por Usuário 16763858 do Firefox, há 3 anoscan't even use it before purchasing. can't recommend, this is a shit tier addon.
Resposta do desenvolvedor
publicado há 3 anosHello. Please note that infrastructure upkeep costs and in most cases, free VPN services resort to selling your online browsing preferences and data. Since we charge for a subscription, we are able to maintain our strict no-logs policy and offer a premium service. Also, we do offer a 30-day money-back guarantee to test our service risk-free. -G.M. Resposta do desenvolvedor
publicado há 3 anosЗдравствуйте. Если у вас возникла проблема с услугой VPN, сразу же обращайтесь к нашей команде службы клиентской поддержки. Мы круглосуточно готовы помочь вам по адресу support.nordvpn.com. -N.L.Resposta do desenvolvedor
publicado há 3 anosHello and thank you for the feedback. Our team is aware of the issue with the extension update and is working continuously to resolve it, however, no ETA as of yet. -Neo- Avaliado em 1 de 5por Usuário 17375793 do Firefox, há 3 anoswhy i can't log in ??? i insert right user and password but with this new version i gave everytime error it's impossibile worked as well before it
Resposta do desenvolvedor
publicado há 3 anosHello. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -N.L. - Avaliado em 1 de 5por Usuário 13501617 do Firefox, há 3 anosLogin does not work when Multi-factor authentication (MFA) is enabled.
Resposta do desenvolvedor
publicado há 3 anosHello. Please contact us at support.nordvpn.com so we can check what could be causing the issue you are experiencing. Thank you! -A.Z - Avaliado em 1 de 5por Usuário 17373312 do Firefox, há 3 anosDoes nothing!
brand new install and DL of MACOS/ Firefox and NordVPN.
I am authenticated, and have visited no sites so my cookies and cache would be of no issue here. BRAND NEW INSTALL
What is my IP - returns my IP address. not a Nord IP. pointless
STOP ASKING PEOPLE TO RE-INSTALL THE APP TO GET IT WORKING AGAIN THIS IS A BS RESPONSE TO CUSTOMERS WHO HAVE PAID FOR YOUR APP.
SORT IT OUT!
YOU GUYS NEED TO FIX THE ISSUES!Resposta do desenvolvedor
publicado há 3 anosHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com so we could take a better look at what could be causing the issue. Thank you! -Neo - Avaliado em 1 de 5por Usuário 16747909 do Firefox, há 3 anosIt's not working, downloads failing, no internet
Resposta do desenvolvedor
publicado há 3 anosHello. Is there any type of anti virus software running in the background of your device? If so, could you try disabling it for testing purposes? If that is not the case, please contact our customer support team at support.nordvpn.com so that they can take a closer look at your case and help you solve it faster. -A.Z - Avaliado em 1 de 5por Usuário 13718701 do Firefox, há 3 anosNever EVER worked with Firefox extension, when the desktop app works nearly always geolocked, totally poor and shabby, I will let my subscription expire.
Reconfigured, installed reinstalled, just a waste of money and my time.Resposta do desenvolvedor
publicado há 3 anosHello. We're sorry to hear about your experience with our proxy extension. You're more than welcome to contact us at support.nordvpn.com and we'll check on some possible solutions for the issue you're having any time. -L.L. - Avaliado em 1 de 5por Colin Ingus, há 3 anosAfter battling with software that just doesn't want to work. Wasting time writing to "support", who gives the impression they don't actually bother to read my messages. Suffering just a perpetual slew of aggravation from what appears to be a shoddy tin pot gang of botchers. I managed to find a simple, quick and painless way to fix all the problems from this sorry nord debacle.
1) Request refund.
2) Uninstall.
3) Go with Express VPN.
Simple.
If any "support" writes here offering me to contact them in any way so you may attempt to troubleshoot. I have a tip for you: Don't bother wasting your time as my time has already been wasted more than enough already.
As you may or may not time the time to notice, as stated above I have already fixed all my nord problems. - Avaliado em 1 de 5por Usuário 6170113 do Firefox, há 3 anosthe add-on works 90% of the time 50% of the time. If I hadn't gotten a very good deal I would ask for a refund, it's slow and not reliable.
It gets harder to use.
Edit: I already tried all the normal trouble shooting things and I've come to the conclusion that the issue is with the add-on itself and the unwillingness of Nord to let people change servers.Resposta do desenvolvedor
publicado há 3 anosHello. We're sorry to hear about the issue! Please try removing the extension and reinstalling it. If the issue persists after that, feel free to contact us directly at support.nordvpn.com. We're ready to help you out 24/7. -G.M. - Avaliado em 1 de 5por Usuário 14072844 do Firefox, há 3 anosfor the countries that have even blocked nordvpn.com website, this addon will not login in the first step. so in the next update, please change the login website to something like sedrkdfxxgjsied.com (like nordvpn desktop app); so that it bypasses the censorship from governments
Resposta do desenvolvedor
publicado há 3 anosHello. Thank you for your feedback about our extension! When connecting from countries with internet restrictions we recommend using our application instead. If you'd need any assistance feel free to contact our customer support. We would be happy to help! Our team is online 24/7 at support.nord-help.com. -G.M. - Avaliado em 1 de 5por Usuário 13401115 do Firefox, há 3 anos
- Avaliado em 1 de 5por Usuário 15261036 do Firefox, há 3 anosAs much as I like NordVPN and use their products in many situations, I find this add-on completely useless. When it's on, it becomes impossible to access my home network and a lot of my work and play involves the local network. It offers split tunnelling but again, not with the local network.
Resposta do desenvolvedor
publicado há 3 anosHello. We do appreciate your feedback and will definitely share it with the team. In the meantime, if you have any questions or requests, feel free to contact us at support.nordvpn.com or Twitter @NordVPN. -Neo - Avaliado em 1 de 5por Usuário 17328558 do Firefox, há 3 anos
Resposta do desenvolvedor
publicado há 3 anosЗдравствуйте. Наш VPN-сервис платный, но мы предлагаем 30-дневную гарантию возврата денег, чтобы протестировать сервис без риска. Найдите время, чтобы изучить наше приложение VPN для частного и безопасного доступа в Интернет и решить, соответствует ли оно вашим потребностям. Мы будем рады помочь вам в чате на странице support.nordvpn.com. -G.M.- Avaliado em 1 de 5por Usuário 17310467 do Firefox, há 3 anos
- Avaliado em 1 de 5por FurryFailure, há 3 anosNot being able to specify a server is the biggest downfall of this addon, almost every time I try to connect to the VPN, my browser gets throttled and nothing loads, and I have to fight the thing to get a new server assigned to me - and before Support does another Copy-Paste response - I've reinstalled the VPN several times.
Resposta do desenvolvedor
publicado há 3 anosHello and thank you. Our users' feedback is really important for us. Apologies if it has caused you any inconvenience. -Neo Resposta do desenvolvedor
publicado há 3 anosHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo