Análises de NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox por NordVPN
2.561 análises
- Avaliado em 1 de 5por Usuário 16967733 do Firefox, há 4 anosAdd-on not working (same issue as many other users). Works only once, when you remove and reinstall the add-on but the add-on immediately gets stuck again. Firefox is my main browser, so I have to cancel my subscription...
Resposta do desenvolvedor
publicado há 4 anosHello. We're sorry to hear about the trouble. Please contact our customer support team via chat at support.nordvpn.com. They will take a closer look at your issue and help you solve it. Our team is online 24/7. -A.S. - Avaliado em 4 de 5por Usuário 13515730 do Firefox, há 4 anosUPDATE January-2022:
No issues since using v2.40.0; it seems faster and I also like the new 'Pause' feature. Giving it 3 more stars.
June-2021:
It got really bad, broken Login! Claims "succesfully connected" to NordVPN in pop up window while exension icon shows it is not. NordVPN suggests to reinstall the extension but that's just a temporary fix; I'm getting tired of re-installing every week or so and perhaps it's time to trash it if NordVPN can't resolve it for good.Resposta do desenvolvedor
publicado há 4 anosHello. Sorry to hear about the trouble. Please reinstall the extension to correct the situation. Should the issue persist, please don't hesitate to contact us directly via support.nordvpn.com. We'll gladly help you sort it out anytime! - A.S. - Avaliado em 1 de 5por 12345678987654321, há 4 anosExtension is broken guys. Can't login, can't logout once logged in, and so you can't change anything. Everything works only a single time once you uninstall/reinstall the extension. But once you log in and make your selections, it reverts to its broken state the next time you start the Firefox browser.
NordVPN, you need to spend less on ads and more on development, because ultimately it's the users who will determine whether or not to keep using (ie. $$$PAYING FOR$$$) your service.Resposta do desenvolvedor
publicado há 4 anosHello. We're sorry to hear about your experience while using our browser extension. It would be best if you contacted our customer support team via chat at support.nordvpn.com. They will take a closer look at your issue and help you solve it. Our team is online 24/7. -A.S. Resposta do desenvolvedor
publicado há 4 anosHello. It would be great if you could specify the exact issue you experienced with our VPN extension. It will help us improve it in the future. -Neo- Avaliado em 1 de 5por YYYOOOWOWOWOWO, há 4 anos
Resposta do desenvolvedor
publicado há 4 anosHello! We're sorry to hear about the experience you had with our proxy extension. Perhaps you can try reinstalling it, and, if the issues persist, could you try contacting our customer support team at support.nordvpn.com? We're ready to help you out anytime! -A.S.- Avaliado em 1 de 5por Usuário 16963958 do Firefox, há 4 anosTotally unreliable. Stops working frequently. Restarting doesn't fix it.
Resposta do desenvolvedor
publicado há 4 anosHello. Please try reinstalling the extension instead and check if it makes any changes. If the situation remains unchanged afterward, please contact us directly via support.nordvpn.com to get it sorted at any time. -A.S. Resposta do desenvolvedor
publicado há 4 anosHello. Our service is subscription based so yes, you need to purchase a subscription to create an account with us and with that you would be able to log in to our services. If you need any help, please don't hesitate contacting us via live chat at https://support.nordvpn.com/. -R.L.- Avaliado em 1 de 5por Usuário 16958380 do Firefox, há 4 anosAfter reinstalling the add-on, the icon disappeared on the task bar and never show up again. Other add-ons are showing okay. Installing another new add-on is okay so I guess it's the Add-on problem.
Toggling to enable/unable the add-on or reinstalling is not fixing the issue.
Have no idea how to use it at this moment.Resposta do desenvolvedor
publicado há 4 anosHello. Please contact us at support.nordvpn.com so we could take a better look at what could possibly be causing this issue to occur. We're happy to help 24/7! -Drea - Avaliado em 3 de 5por Usuário 16958285 do Firefox, há 4 anosIt generally does its job but every few weeks it stops working and needs reinstallation
Resposta do desenvolvedor
publicado há 4 anosHello. There might be another extension installed on your browser that's causing an interference with ours. Please reach out to us at support.nordvpn.com for further assistance. -Drea - Here we go again with the problems. It tells me to log in. I log in and it gives me the message that I have successfully logged in, but then it still tells me to log in. I have uninstalled and reinstalled it multiple times (which is something that I should not need to continuously do), and tried logging in multiple times after each reinstall. What is the problem here NORD???????
This seriously makes me question the security and reliability of your VPN that I subscribe to.
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Old Problem - Today it will no longer allow me to log in. It doesn't even give me the option. When I click on the settings it then gives me the option to log out, but also will not work. It was working great until today. Something has happened and needs to be corrected.
I received a message asking that I reinstall Nord. I had already tried that multiple times, however today it started working again. Who knows what was going on, but it seems to be ok now.
----------------------------------------------Resposta do desenvolvedor
publicado há 4 anosHello. Please try reinstalling the extension to fix this issue. If the situation remains unchanged afterward, please contact us directly via support.nordvpn.com at your earliest convenience to get this sorted out. - A.V. Resposta do desenvolvedor
publicado há 4 anosHello. Sorry to hear about the trouble. Please reinstall the extension to correct the situation. Should the issue persist, please don't hesitate to contact us directly via support.nordvpn.com. We'll gladly help you sort it out anytime! - A.V.- DO NOT TRUST THIS ADD ON!
You just can't trust this add on. The icon shows you're connected but it randomly disconnects in the background so you think you're going through the VPN but you aren't. This is even worse than it just not working. Tried uninstalling and reinstalling but it still doesn't connect.Resposta do desenvolvedor
publicado há 4 anosHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo - Avaliado em 1 de 5por Usuário 16954669 do Firefox, há 4 anosJust not WORKING, the connection is so slow and can freeze for 10 seconds.. (the plugin worked well on chrome btw), my VPN is not usable currently and I will be forced to cancel my subscription if this problem is not fixed.
Resposta do desenvolvedor
publicado há 4 anosHello. Please try reinstalling the extension or check if the issue persists on a fresh browser installation. If the issue is still there after that, please contact our support team via live chat at https://support.nordvpn.com/ for further help. -R.L. - Avaliado em 1 de 5por Usuário 16952517 do Firefox, há 4 anosHas gotten really flakey for about the last year w/ Firefox on Win10. Android version has some issues too hanging but its a lot better than the windows version. Nord's customer support solution is to use their whole computer VPN and not the FF plugin. I can't do that. Not very fast either.
Resposta do desenvolvedor
publicado há 4 anosHello! Please make sure to contact us via Twitter DMs @NordVPN chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo - Avaliado em 5 de 5por Usuário 12239560 do Firefox, há 4 anos
Resposta do desenvolvedor
publicado há 4 anosHello. If you're facing trouble with our extension, please try reinstalling it. If the issue persists, contact us directly via support.nordvpn.com - A.V.- Avaliado em 5 de 5por Usuário 13564974 do Firefox, há 4 anos
- Avaliado em 5 de 5por Usuário 13403694 do Firefox, há 4 anos
- Avaliado em 5 de 5por Richard Hovey, há 4 anos
- Your add on does not work. I log in, and it confirms I logged in. No access to the add-on. I've tried re-downloading and it doesn't work. Your app is broken. I paid you 300 dollars for the year. FIX IT! I will not be buying your vpn in the future. It's been almost a month
Resposta do desenvolvedor
publicado há 4 anosHello. We're sorry to hear about the trouble. Please try reinstalling/updating your browser. If the issue persist, we recommend contacting our support team via live chat at support.nordvpn.com. - M.M.