This app is terrible. The support sucks and trying to get anyone to address my billing issues has been impossible. I signed up and could never get it to work. I signed up with a different email and somehow they linked the two and now they have locked the first one that we could never make work and so that locked the second one too, which we paid for. Now we are locked out. TERRIBLE SUPPORT. Don't use it way to complicated to make work and support.

Adding to similar feedback from other users. Since a recent update, this extension no longer works in Firefox. I have tried removing and reinstalling the extension, etc. Nothing happens when you click on the extension, and no autofill of passwords on websites either. It is useless now (whereas it was almost perfect before) As this feature is an essential element of the membership we are paying for, this clearly needs to be fixed.

Has stopped working since the latest update

I cannot add a 1Password account to the extension if it has MFA enabled on it. When trying, the extension setup simply sends me to the 1 Password Web UI and does not store the account in the extension.

Been trying to recover my wife's account for almost 6 months. Nothing you tell me to do recovers this account. I have tried and so has she but there is a problem with with the directions. The items you say are suppose to pop up don't. The BOT is useless as is the help you try to provide by clicking on help. Can't speak to a human and when getting the code for them to email you. It takes days for them to help. Very unhappy with 1 Password.

When and if it works it's great; however, that's less than 50% of the time. I have to keep opening the program and copy and pasting the passwords into the websites. This is a real hassle, I've tried to correct it, but none of the suggestions have worked.

Why doesn't this allow me to use the fingerprint scanner like Chrome's extension does?

5/30/25 update: Extremely strange and annoying that adding a login via the browser extension is visible in only the desktop app--not the browser extension in which I added the new login. I did this twice. I had to quit Firefox for the new login to show up in the browser extension. This extension obviously needs a lot of work; it's still at the amateur level.

Extremely finicky and buggy extension. Touch ID STILL randomly goes away as an option to open the browser extension, not on only on Firefox but also on other browsers. I used to have to open the desktop app to open or use the extension, or disable then enable the extension. Now doing so doesn't help. And yes, Touch ID is selected in settings. What's the use of the Touch ID option if it randomly doesn't work? The extension is good when it decides it wants to work.