Hey Sed,
Are you still having this issue? If so, please send us an email with all the details to support+extensions@1password.com. We’d love to help you get things sorted.

Hey Anita,
You can save new logins in 1Password X right from your browser. You can find the instructions here: https://support.1password.com/getting-started-1password-x/

1Password X works directly with our cloud service, which not all users have. That is why we still have and support for the good old companion extension, so all users can keep using 1Password and enjoy it :)

If you have any further questions please feel free to email us at support+extensions@1password.com.

Hey MusicMan,

I think you might have missed some very important points of information here that will make you very happy:

- This extension does not work with the 1Password desktop app and does not access local vaults on your computer, but instead it reads and writes data to our cloud service where our users vaults are stored securely. This extension works completely differently than the good old companion extension that you are used to, but that is not to push on or force users to move to our membership service at all.

- You can still download and install the companion extension which will still work with your 1Password 6 and Firefox, no membership required. You can find it here: https://1password.com/browsers/
If you do decide to join our membership service, you do not have to store your data on our servers. You most definitely can keep working with local vaults, but then again - you won’t be able to work with 1Password X.

- We still sell standalone licenses for 1Password 7, for customers who don’t want or need the membership service and its bundle of features and benefits, though I highly recommend you sign up for the 30 days free trial and check it out for yourself before making a decision.

Feel free to email us at support@1password.com for more info.

Hey Andre,
Can you please email us with the details so we can help you out with this?
Please email us at support+extensions@1password.com.

Hey Miroslav,
If you run the latest 1Password 7 desktop beta app + 1Password X beta in your Firefox, the two should integrate and allow you to unlock using Touch ID. Here are the instructions: https://support.1password.com/getting-started-1password-x/#to-integrate-with-1password-for-mac

If it doesn’t work for you, please email us at support+extensions@1password.com and we’ll be happy to help you further.

Hey there,
Are you still experiencing this issue? If so please email us at support+extensions@1password.com with as many details as you can so we can troubleshoot this with you.

Hey there,

If you have Firefox set up to never remember history and to always use private browsing, that might cause this behavior. Please disable one of these features and test again.

If that didn’t help, please email us at support+extensions@1password.com with all the details.