Cannot login. It's been a few months now, how long do we have to wait for a fix??

Unfortunately, login doesn't work.

As already reported by many other users, logging into pCloud Save with my pCloud e-mail address does not work for me either.

The pCloud Save login works for me when I use the third-party sign-in via Google (with the Google account email address).

Due to Firefox's updated security policy, if you're using Google, Facebook or AppleID to log into pCloud Save, you need to follow these steps:

1. Open the Firefox Settings and go to "Privacy & Security"
2. Scroll down to the section "Permissions" and uncheck "Block pop-up windows"
3. Click on pCloud Save (it will open as a new tab) and log into your account
4. Go back to "Permissions" and check "Block pop-up windows"

Alternatively, you can add pCloud Save to the list of exceptions:

1. Follow the first 3 steps above
2. Click on pCloud Save (it will open as a new tab) and copy the URL
3. Go back to the section "Permissions" and check "Block pop-up windows"
4. Click "Exceptions" and enter the URL
5. Click "Allow" and afterwards "Save changes"


I have also opened a ticket with pCloud technical support on 08/30/2024 01:53:39 PM. Below is their response:

Hello,

Thank you for contacting pCloud's Technical Support.

Our developers are aware of the login issue with the pCloud Save extension for Firefox but a fix hasn't been provided yet. We'll get back to you as soon as we have more details or a solution.

If you have any additional questions, please don't hesitate to ask.

Regards,
George Lewis
pCloud's Technical Support.

Absolutely terrible! The pCloud Firefox extension is completely unusable. Logging in doesn't work at all, no matter if I try my username and password or SSO via Google/Apple.

It's incredibly frustrating, especially since many other users have reported the same issue.

Save yourself the trouble and don't bother with this extension until they fix this fundamental problem.

1/5 stars

Z-Kaien

comme les autres, impossible d'utiliser mon compte actif avec email valide

Problème de connexion avec une adresse mail

login using email doesn't work, at all. I don't understand how you can develop an addon and not see such a bug.

impossible a se connecter depuis quelques temps...que se passe t il ? merci de votre réponse.cordialement

This extension doesn't work for Firefox. It will let you login using SSO (such as Google, Apple, etc.), but not regular email. I escalated this to support, and they say they are unable to reproduce the problem internally. They had me do all kinds of things - screenshots, a screen recording, reinstalling Firefox...

Guess what? Now I'm going public to call out your bug. If you're not going to fix it, we're going to make that known to other users so they don't waste their time.

login not working

login does not work

Firefox extension does not work - log in is broken, Chrome extension works.

"This extension uses Google Analytics to help us better understand and improve user experience. For more information read our Privacy Policy!"

Who in the earth that cares about privacy and secured files would ever accept google on its own PC, where even it´s corporate spy (analytics) straight away?? That´s wrong way dear pCloud, that is completely wrong way you are heading there pCloud! There is nothing you can´t collect by your self... everything else, is just a loose pants toward the google and at the end, our own loose pants... Thank you, but, no thx!!!

The extension constantly logging out doesn't matter if I check the box "remember me", I must log in after every restart of my PC.

Only 'save multiple images' (by pressing ALT) works for me. Debug shows a warning related to the manifest. Maybe that's the cause for the other features not to work properly ...
Update: Issues fixed in 1.5.2 - thx!

I am unable to get this operating with Firefox browser.

Thank you so much for the new update. It's working very well. All problems solved.

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