Recenzie doplnku NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox Autor: NordVPN
614 recenzií
- Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 16945079, pred 4 rokmigeen ster waardig, kan niet inloggen. Nord VPN is zo wie zo ellende.
Odpoveď od vývojára
uverejnené pred 4 rokmiHallo. Neem contact op met onze klantenondersteuning, zodat zij het probleem nader kunnen bekijken. We helpen u graag om dit probleem op te lossen. Ons team is 24/7 online op support.nordvpn.com. -Neo - Hodnotenie: 1 z 5autor: foxyreviewer, pred 4 rokmiSO MANY TIMES this extension will not allow you to login and then you have to delete and reinstall the extension. Then you also have to re-add all your websites to the whitelist because many dont work with vpns. This is getting super annoying and I will be turning off automatic renewal if this isnt fixed soon. This is NOT A FREE VPN, you have to PAY for it.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello. We're terribly sorry to hear that you're encountering issues with our service and offer our apologies for the inconvenience. Please contact us directly via support.nordvpn.com or @nordvpn on Twitter to get this situation checked out so you can use the service more reliably and practically as soon as possible. - A.V. Odpoveď od vývojára
uverejnené pred 4 rokmiHello. Our team is currently working on the issue's resolve. Apologies for any inconveniences. Please contact our customer support for assistance regarding the matter. We would be happy to help you out and troubleshoot it together! Our team is online 24/7 at support.nordvpn.com. -G.M.- Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 16940070, pred 4 rokmithis extension is busted right now in mozilla. cannot use it as it keep asking for log in over and over.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello! We're sorry to hear about the experience you had with our browser extension. Perhaps you can try reinstalling it, and, if the issues persist, could you try contacting our customer support team at support.nordvpn.com? We're ready to help you out anytime! -A.S. - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 14293021, pred 4 rokmiI have the perpetual login issue as well.
There's no "Cancel" button available as support here suggested.
Terrible experience, seems like I need to seriously consider changing VPN providerOdpoveď od vývojára
uverejnené pred 4 rokmiHello. Apologies for the troubles! Please contact our customer support, for them to take a closer look at it. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M. - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 16923137, pred 4 rokmiPlugin simply does not work. Whenever I log in the UI keeps asking me to log in again, as if it doesn't realize I just did. Yes, I have contacted your customer support (they said there was nothing they could do), cleared cache, reinstalled plugin, disabled all other plugins/extensions, and it still does not work.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello! Clicking "Cancel" on the pop-up to login should allow you to ignore the visual bug and remain connected, however, if you'd like to continue troubleshooting, please make sure to contact us via Twitter DMs @NordVPN and we'll assist you to resolve the issue. -Neo Odpoveď od vývojára
uverejnené pred 4 rokmiЗдравствуйте. Мы уверены, что эту проблему можно решить в чате с нашей службой поддержки на сайте support.nordvpn.com. Команда NordVPN готова помочь вам 24/7. -Neo- Hodnotenie: 1 z 5autor: Zesko, pred 4 rokmiIt does not encrypt DNS queries that are leaked by Pihole. But NordVPN extension works in chromium based browser.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -Neo - Hodnotenie: 1 z 5autor: prinzwit, pred 4 rokmithe login problem, man it is horrible! i know i already successfully logged in, the setting shows log out button. but the front interface only display log in option. check it on chrome, it is fine. please fix this. i cant use this add-on.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello! Clicking on "cancel" button on the pop-up will ignore the visual bug if you have already logged in, however, if you'd like to clear it out entirely you'd have to clear cache and cookies of your browser. Thank you! -Neo - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 16933873, pred 4 rokmiIt's stuck in a login loop since weeks. Can't log in, says it does but it doesn't, so can't use it. Go away. Broken. Period.
Problem appeared for me with recent update that use a popup that get you to login.
Bro, it's not even practical. Anyway.
Did all the basic stuff, meaning, uninstalling/installing, clearing cache ect. You know the drill. No fix, and if such operations do not work, the fault's not on my end, as a basic user i should not have to mutate into a nerd goblin and do a rain dance around the system files of my computer in order to find a fix.
People are paid for this.
I mean (I hope...).
Paid to do the job.
Not the goblin one, dammit.
Go see the other reviews, most recent users talk about similar issues.
Also no solutions given openly, unless by adressing a ticket to support team, which i have nor the time nor the will to do.
When most reviews talk about a said problem it's not about specific cases anymore.
So, dear sweetie Nordie, i don't need a ticket or a kiss on my forehead, i need an update, or the choice to go back to an older version, when it worked smoothly.
Those were good times.
Bring'em back.
Xoxo. - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 15117876, pred 4 rokmi
- Hodnotenie: 1 z 5autor: zhaarteth, pred 4 rokmiYou do two logins in the morning, you do two logins at night. You do two logins in the afternoon, it makes you feel uptight. You login twice in times of peace, and two in time of war. You login two times before you login two times, and then login two more.
Don't waste time replying to this, devs. Just fix the login loop already! This is just silly now.Odpoveď od vývojára
uverejnené pred 4 rokmiHello. We're sorry to hear about the unpleasant experience you had with our service. Could you try reaching out to our customer support team at support.nordvpn.com? We'll gladly take a closer look at the issue and help you solve it faster. -A.S. - Hodnotenie: 1 z 5autor: Bzz, pred 4 rokmiNe fonctionne pas. La "simplicité" dont se vante cette entreprise se résume a devoir batailler avec un service d'aide injoignable et qu'on a pas forcement envie de joindre. Désinstallé direct. A fuir donc!
Odpoveď od vývojára
uverejnené pred 4 rokmiBonjour. Pourriez-vous s'il vous plaît mettre à jour votre avis avec l'ID de ticket que vous avez reçu de notre service client ? Nous vérifierons votre demande et vous fournirons une assistance supplémentaire. Merci. -Neo - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 13448536, pred 4 rokmi
- Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 14997599, pred 4 rokmiFor the past few days/weeks this addon has made browsing a painful experience.
Everything slows down to a crawl in random intervals. The addon says that I am not logged in but even after I log in (and I get a message that I have successfully logged in), it keeps saying that I am not logged in. Changing servers also does not work because the addon is unable to retrieve server list.
I have been reinstalling the addon several times every day, which helps for a while but sooner or later it breaks again. I have also cleared cookies between reinstalls, as suggested by the "developer" but, unsurprisingly, this did not help either. Firefox is always up-to-date and I am not using any addons that might interfere with a VPN addon.
Similar behavior has been reported by other users and the only "solutions" provided by the "developer" are to reinstall addon, clear cookies or reinstall Firefox. They are either incapable or unwilling to fix the actual underlying problem with the addon. Instead, they try to shift the responsibility to the user. The amount of users reporting these issues is indicative that this is not an isolated user issue but rather a programming issue.
To other users: If you value your time and mental health then steer away from NordVPN firefox addon.
To the "developer": If your addon requires daily reinstall while multitudes of users are experiencing the same problems, then there is clearly something wrong with your addon. Don't bother responding that I should try this or that, I have already tried it all many times. Instead, do your job and fix the addon!
PS: I am also using the Chrome extension and it has been working well so far. Quite a stark contrast to the Firefox addon. - Hodnotenie: 1 z 5autor: CheezyBurrito, pred 4 rokmiCompletely useless with the issues around the login loop. Yes I've disabled all other extensions and plugins, yes I've cleared the cache, yes I've been to see the holy monk in the temple at the top of mount Wasteyourtime. The extension simply doesn't work and until it does, it deserves 1 star.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello. Sorry to hear about the issues you've had with our extension and thank you for providing the steps you've tried. Could you also tell us if you tried reinstalling our extension? If so, please try reaching out to our customer support team at support.nordvpn.com and we'll check on what else might help you out. -L.L. - Hodnotenie: 1 z 5autor: harry, pred 4 rokmiTerrible buggy add-on that I have to keep deleting and reinstalling.
No I don't want to contact customer support, just fix the add-on, there's obviously some major issues with it. - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 15563600, pred 4 rokmiCleared cache and cookies. reinstalled plugin, but still gets stuck in a login loop. Thanks for nothing NordVPN. This should have definitely been found by tests, before making a release... Not happy.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello. It may be that there are interfering plugins installed on your browser that are causing this issue. Please contact us at support.nordvpn.com for further assistance. -Drea - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 16923516, pred 4 rokmiSame issue that has been reported repeatedly here. It logs me out and now it won't even log me back in, despite the fact that I do the process and it takes my credentials but after saying I'm logged in I'm still not connected and when I open the extension it asks me to log in again. Really annoying.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello. It may be that there are interfering plugins installed on your browser that are causing the NordVPN plugin to act out. Please contact us at support.nordvpn.com for further assistance. -Drea - Hodnotenie: 1 z 5autor: FFUsr009, pred 4 rokmiThis used to work but now it sometimes lets you login and other times it never logins. I keep entering my password and username and it says login successfully but when I click on the icon it is asking me to login again.
Please fix this, contacting support doesnt work, there is something wrong with the extensionOdpoveď od vývojára
uverejnené pred 4 rokmiHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 16892653, pred 4 rokmiDear Nord,
Still having issues with your latest version. With a fresh install, it will work exactly once before returning to the good old login loop.
Will you ever update with a fixed version?
PS: Pls do not ask me to contact your support if you don't actually have anything to fix the problem. I've already checked with your support multiple times and nothing has worked so far. The best advice was from an another review, which was to rollback to an earlier version.Odpoveď od vývojára
uverejnené pred 4 rokmiHello. We're sure it can be resolved by a quick chat with our customer support team at support.nordvpn.com. NordVPN’s team is ready to help you 24/7. -Neo - Hodnotenie: 1 z 5autor: Používateľ Firefoxu - 14300204, pred 4 rokmiYall really suck at making working extensions
Odpoveď od vývojára
uverejnené pred 4 rokmiHello. If you’re experiencing an issue with our VPN browser extension, do not hesitate to contact our customer support team. Our team is ready to help you 24/7 at support.nordvpn.com. -A.S. - Hodnotenie: 1 z 5autor: Rak01, pred 4 rokmiInstalled the extension and gave it permission to run in private browsing. Logged into my account but when I click on the icon it still says "Log into your account". Tried again once, twice, but same story. The extension won't log me in.
Odpoveď od vývojára
uverejnené pred 4 rokmiHello there! Have you tried reinstalling the extension? In case that didn't help, there may be another plug-in installed that's interfering with the NordVPN extension. For assistance with the latter, please contact us at support.nordvpn.com. We're available 24/7! -Drea - Hodnotenie: 1 z 5autor: Johnny1413, pred 4 rokmi
- Hodnotenie: 1 z 5autor: PhunkyBob, pred 4 rokmiEvery few days, the plugin display the icon that I'm logged in and connected, but when I check my IP, I'm not. Neat, I'm naked witout knowing it!
If I try to log in, it pops up "You are logged in" but when I want to connect to a server it says "please log in". The only ways to exit from this infinite loop is to uninstall the plugin, clear cache and re-install the plugin. What a waste of time....
Support says to contact the chat. Chat is a bot and says to contact support. Infinite loop, again.
The server accuracy is really poor.
When I connect to the "France" server, websites think I'm somewhere else.
Since there is very few IP adress with this plugin, I have captcha on almost every secured websites.Odpoveď od vývojára
uverejnené pred 4 rokmiHello. We're sorry to hear about your experience with our service! Could you give our support team another chance? You may reach them via live chat at support.nordvpn.com or support@nordvpn.com email address. To get connected to an agent right away make sure to ask for a 'live agent' when you are connected to the bot. We'd love to help you out on these issues resolve after further investigation! -G.M.