I've been a paying member for a few years now, but will not be renewing my subscription again. For the first time in a few years I had to contact their support area and the customer service could not have been worse. It turns out that my problem with trying to turn off multifactor authentication due to new phone not being set up with authenticator app, was easily addressed, once someone there actually took the time to read my issue and respond back, which was weeks later. I had all but abandoned the LP platform and had given up on ever being able to access my vault again, when they were finally able to respond back with intelligent, helpful information. It was too little, too late and caused a lot of unnecessary stress (try losing years of passwords, and not being able to access certain accounts regardless if you knew the password or boIt, because of not having the ability to turn off multi factor authentication, or update my LP account with new device because it was locked up due to multifactor authentication. It was a very bad experience and one that I'll never forget. Never again will I put my trust into LP.