Ocene za NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox — NordVPN
Ocena uporabnika Snake_Wildlife
Ocenjeno z 1 od 5
— Snake_Wildlife, pred 4 letiAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Odgovor razvijalca
objavljeno ob pred 4 letiHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2.547 ocen
- Ocenjeno z 5 od 5— hokus, pred 7 uramiDie Verbindung ist stabil und schnell, sodass man problemlos auf Inhalte aus verschiedenen Ländern zugreifen kann, ohne die Internetgeschwindigkeit zu beeinträchtigen. Zudem bietet NordVPN starke Sicherheitsfunktionen und spart mir ein extra Viren Programm
Odgovor razvijalca
objavljeno ob pred 4 uramiHallo. Wir freuen uns sehr über Ihre freundliche Bewertung! -L.L. - Ocenjeno z 5 od 5— Uporabnik Firefoxa 16380517, pred 21 urami
- Ocenjeno z 3 od 5— Uporabnik Firefoxa 18894959, pred enim dnem
- Ocenjeno z 5 od 5— Duck Tester, pred 3 dnevi
- Ocenjeno z 5 od 5— Uporabnik Firefoxa 16428779, pred 3 dnevi
- Ocenjeno z 5 od 5— LGH312, pred 3 dnevi
- Ocenjeno z 5 od 5— Uporabnik Firefoxa 18300552, pred 4 dnevi
Odgovor razvijalca
objavljeno ob pred 4 dneviЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -D.I- Ocenjeno z 5 od 5— Uporabnik Firefoxa 15042484, pred 4 dnevi
- Ocenjeno z 5 od 5— MrMoonshine, pred 7 dneviWhilst not perfect, Nord (and by extension this extension) have been gradually improving over the years. Very recommended.
Odgovor razvijalca
objavljeno ob pred 7 dneviWe appreciate your positive feedback and are delighted to know you were satisfied with our service. -D.I - Ocenjeno z 2 od 5— Uporabnik Firefoxa 18949247, pred 7 dneviI've been using this plugin for 3 years, now less and less. It works perfectly in 30%, 70%completely useless. I have to turn it off many times because it is so slow that the content does not load.
Odgovor razvijalca
objavljeno ob pred 7 dneviHello. We sincerely apologize for any inconvenience. As a first step, we recommend reinstalling the browser extension. If the issue continues, please don’t hesitate to contact our support team at support@nordvpn.com, they will be happy to assist you further. -E.G. Odgovor razvijalca
objavljeno ob pred 13 dnevi您好,很高兴我们的服务符合您的期望!如果您遇到任何问题,请随时联系我们的支持团队:support@nordvpn.com,我们将竭诚为您服务。-E.G.- Ocenjeno z 1 od 5— Uporabnik Firefoxa 18936022, pred 15 dneviWe’re having trouble logging you in. Please try again.
garbageOdgovor razvijalca
objavljeno ob pred 15 dneviHello. We sincerely apologize for the inconvenience. Please try reinstalling the browser extension first. If the issue persists, don’t hesitate to reach out to our support team at support@nordvpn.com, they will be glad to assist you with the login process. -E.G. - Ocenjeno z 1 od 5— Uporabnik Firefoxa 16354230, pred 16 dneviSome features may require payment :))) Actually just after installing the extension you are presenting me a Data Plan - so practically I have to pay ... but what features NOT require payment in your opinion ? Because there is NONE ...
Odgovor razvijalca
objavljeno ob pred 16 dneviHello! Our service is indeed paid, however, we offer a 30-day money return guarantee to all the plans purchased via our website nordvpn.com/pricing/. You are more than welcome to test out our services, and, if anything, do not hesitate to contact us at support.nordvpn.com. -G.M. - Ocenjeno z 5 od 5— williams_S, pred 18 dnevi
- Ocenjeno z 5 od 5— LukeNotDuke, pred 19 dneviI used to think lesser was better, but the nordVPN browser extension allows split tunneling for websites in a very convenient way that more than compensates the loss of performance if your machine can handle it, compared to just using the desktop app.
Odgovor razvijalca
objavljeno ob pred 19 dneviHello, Luke. We are glad to hear that our browser extension has been useful to you! However, if you encounter any issues with our application, please don’t hesitate to reach out to our support team at support@nordvpn.com, they will be happy to assist you and ensure that everything works smoothly. -E.G. - Ocenjeno z 1 od 5— Uporabnik Firefoxa 18924684, pred 21 dneviВПН только за деньги, не ставьте себе этот мусор.
Odgovor razvijalca
objavljeno ob pred 21 dneviЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. - K.S Odgovor razvijalca
objavljeno ob pred 21 dneviHello there! Glad to see you are enjoying the service. Thank you for the 5 stars! -N.F.- Ocenjeno z 5 od 5— Uporabnik Firefoxa 14693606, pred 22 dnevi
- Ocenjeno z 5 od 5— Rari, pred 23 dnevi
- Ocenjeno z 5 od 5— Horst, pred enim mesecem
Odgovor razvijalca
objavljeno ob pred enim mesecemПривіт. Просимо вибачення за можливі незручності. Якщо у вас виникли проблеми з процесом входу, не соромтеся зв’язатися з нашою командою підтримки за адресою support@nordvpn.com, вони будуть раді вам допомогти. -E.G.Odgovor razvijalca
objavljeno ob pred enim mesecemЗдравствуйте. Нам жаль слышать, что у вас возникли проблемы! Пожалуйста, свяжитесь с нами по адресу support.nordvpn.com или support@nordvpn.com, и мы сделаем все возможное, чтобы помочь. -N.F.- Ocenjeno z 3 od 5— azal, pred enim mesecem
- Ocenjeno z 5 od 5— Portigui, pred enim mesecem