Ocene za NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox — NordVPN
Ocena uporabnika Snake_Wildlife
Ocenjeno z 1 od 5
— Snake_Wildlife, pred 4 letiAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Odgovor razvijalca
objavljeno ob pred 4 letiHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2646 ocen
- Ocenjeno z 5 od 5— Boriel, pred 6 urami
- Ocenjeno z 5 od 5— arisarge, pred enim dnem
- Ocenjeno z 3 od 5— Tc0d3r, pred 5 dnevi
- Ocenjeno z 5 od 5— MarsLife, pred 7 dnevi
- Ocenjeno z 5 od 5— kalm, pred 14 dnevi
- Ocenjeno z 5 od 5— thmaster123, pred 20 dnevi
- Ocenjeno z 1 od 5— Dragon_fly_77, pred 22 dnevi
- Ocenjeno z 1 od 5— Dev, pred 25 dneviI rarely use nordvpn but whenever i tried to use it via firefox extension it doesn't work, what a waste of money this service has been, I am cancelling my account and advise people reading this review to not waste your money on a vpn service that doesn't work.
Odgovor razvijalca
objavljeno ob pred 24 dneviHello. Our apologies for the negative experience. May we ask if you've tried contacting our customer support team to find out what could be causing the issue? We strongly advise you to reach out to them. Our team is ready to help 24/7 at support.nordvpn.com. Stay safe! -Neo Odgovor razvijalca
objavljeno ob pred 25 dneviHello. We are very sorry to hear of your displeasure. Our team would like to find out the reason behind the low score! Could you send us a message at support.nordvpn.com? In case of any issues, we'd be happy to help! -N.F.- Ocenjeno z 5 od 5— Uporabnik Firefoxa 18049869, pred enim mesecem
- Ocenjeno z 5 od 5— Kev, pred enim mesecem
Odgovor razvijalca
objavljeno ob pred enim mesecemHello, Carl! We are glad to hear you find our service useful! Stay safe. -L.L.- Ocenjeno z 1 od 5— thejammonster, pred enim mesecemI (regrettably) already paid for your service, STOP ADVERTISING a dozen other services every time I connect my VPN
Odgovor razvijalca
objavljeno ob pred enim mesecemHello. We apologize if our notifications caused you any inconvenience. Your feedback is valuable to us and it will be transferred directly to the responsible team. -L.L. Odgovor razvijalca
objavljeno ob pred enim mesecemЗдравствуйте! Не могли бы вы, пожалуйста, уточнить, что именно у вас не получилось? Мы с удовольствием вам поможем, но нам нужна дополнительная информация. -L.L.- Ocenjeno z 5 od 5— thomaat, pred enim mesecemThe addons works for me better than the app. windows sometimes be late when tunrning off the connection but not 1 problem with this
Odgovor razvijalca
objavljeno ob pred enim mesecemHello. We’re sorry to hear about the issues with the app! Could you please contact our team at support@nordvpn.com? They will gather the necessary information to assist you, ensuring that you can also use the app. -E.G. - Ocenjeno z 3 od 5— Uporabnik Firefoxa 18923947, pred enim mesecemdie Funktion an sich ist ganz gut aber jetzt werden nach einer Zeit im geöffnten Firefox, die Seiten nicht mehr geladen. wenn man die Verbindung kurz ausschaltet kann man die Seiten wieder laden.
Odgovor razvijalca
objavljeno ob pred enim mesecemHallo! Wir entschuldigen uns für etwaige Unannehmlichkeiten. Wenn Sie derzeit die Kill-Switch-Funktion in den Erweiterungseinstellungen aktiviert haben, können Sie versuchen, sie zu deaktivieren, um zu überprüfen, ob das Problem dadurch behoben wird. Sollte das Problem weiterhin bestehen, wenden Sie sich bitte per Live-Chat oder E-Mail an support.nordvpn.com an unseren Support, um weitere Unterstützung zu erhalten! – Neo - Ocenjeno z 5 od 5— Uporabnik Firefoxa 18359664, pred enim mesecem
- Ocenjeno z 5 od 5— Viktor Fulop, pred 2 mesecema
Odgovor razvijalca
objavljeno ob pred 2 mesecemaHello! We are sorry to hear about the displeasure. Could you describe the issues you had with our services with some more information? We are here to help you out! -L.L.- Ocenjeno z 5 od 5— valter, pred 2 mesecema
- Ocenjeno z 5 od 5— Uporabnik Firefoxa 14900131, pred 2 mesecema
- Ocenjeno z 1 od 5— Hajnalka, pred 2 mesecema
- Ocenjeno z 5 od 5— VAL, pred 2 mesecema
- Ocenjeno z 4 od 5— GamePlayer547, pred 2 mesecemaUnfortunately you may have to sacrifice usefulness in a website here and there -- but well worth it with all the surveillance going on nowadays.
Odgovor razvijalca
objavljeno ob pred 2 mesecemaHi there, thank you for sharing your thoughts! If you ever run into difficulties accessing certain websites, our support team at support.nordvpn.com will be glad to walk you through possible solutions and help you get the most out of the service. -P.B. - Ocenjeno z 1 od 5— Uporabnik Firefoxa 13982453, pred 2 mesecema