Proton Pass — Proton

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Ocena uporabnika osmnys

"When it works, it really works. When it doesn't work, it really doesn't work."

In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.

Odgovor razvijalca

objavljeno ob pred enim letom

We're sorry to hear about the trouble! Could you let us know if you reported this to our support team? If you have, please share your ticket number with us here, so we can track your case and investigate. If you haven't submitted a report, you can do so at: https://proton.me/support/contact.

2.491 ocen

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— NeuP, pred 9 urami
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— Uporabnik Firefoxa 19484692, pred 11 urami
It's perfect! BTW There are some disadvantages - I did not find how to add my own preferable email (not proton's one). If I pay for the app, I want the freedom to choose default email.
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— Uporabnik Firefoxa 14247849, pred 15 urami
gooooooooooooood
amazing
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— Szirmi, pred 2 dnevoma
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— Uporabnik Firefoxa 16116511, pred 3 dnevi
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— Uporabnik Firefoxa 18529262, pred 3 dnevi
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— blrr_fce76, pred 4 dnevi
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— cleaver marta, pred 4 dnevi
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— Froggo Mage, pred 4 dnevi
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— Uporabnik Firefoxa 19477822, pred 5 dnevi
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— Uporabnik Firefoxa 19477608, pred 5 dnevi
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— Jon, pred 6 dnevi
cool.
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— Uporabnik Firefoxa 18293984, pred 6 dnevi
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— Anna, pred 6 dnevi
I really like the Proton suite overall.

However, the authentication process for Proton Pass is just... not working properly.

Either:
- I don’t set a separate password for Proton Pass (keep the same password as my Proton account), then Proton Pass extension allows anyone who is logged into my browser to use my passwords without asking first for authentication.
Or:
- I set a specific password for Proton Pass. Then I am asked to first log in to my Proton account with my regular password, and then log in again to Proton Pass with my Proton Pass password. And yet, the extension continues to ask me to “activate Proton Pass” by authenticating... so I’m unable to use my passwords.

This is so confusing. In the first case, why isn’t the extension asking for the Proton password before activation? In the second case, why doesn’t it accept only(!!) the Proton Pass password and start working?

(Thankfully, I have my KeePass manager as a backup.)
Odgovor razvijalca
objavljeno ob pred 6 dnevi
Hello! Thank you for your feedback Anna. You could add a PIN to unlock the browser extension if you prefer not to set a separate password for Proton Pass.

After setting an extra password for Proton Pass, the extension will require you to provide your original password and your extra password on the first login, afterwards it should only require the extra password.

Can you please reach out to us at https://proton.me/support/contact so we can help you troubleshoot and clarify further?
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— mmnova, pred 7 dnevi
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— Adrian Lasko, pred 7 dnevi
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— Uporabnik Firefoxa 19474469, pred 7 dnevi
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— Uporabnik Firefoxa 19474031, pred 7 dnevi
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— Eko, pred 7 dnevi
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— ~PELIC, pred 8 dnevi
Nearly perfect. The only missing feature (for me) is the ability to merge imported passwords.
Odgovor razvijalca
objavljeno ob pred 7 dnevi
Hi! Thank you for the review! We'll note your +1 to help the team prioritize future improvements.
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— Uporabnik Firefoxa 19473157, pred 8 dnevi
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— Uporabnik Firefoxa 18183842, pred 8 dnevi
Fantastic
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— Tienoss, pred 8 dnevi
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— ccbo, pred 8 dnevi
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— Uporabnik Firefoxa 17408255, pred 8 dnevi