I tried this while buying a train ticket. The ticket and receipt are shown on Relay as having been relayed, but I've received nothing in my email. How do I get my ticket???
So sorry! Can you say which ticket site you used? This might be related to the 150KB attachment limit that's in place. We're actively working to increase this, but for the time being, Relay cannot process email attachments over this size. Are you able to reach out to the train company or use your primary email to receive the ticket? We're very sorry that this is happening and will hope to have this fixed in the near future.
