It's aggravating when you try to get your bank password to pay a bill and Norton Identity safe says (something went wrong with vault) it's obvious somethings wrong with the vault. Makes me question the safety of this app.

convenient as it supports multiple platforms

Have used this for years but now it will not work for the last week or two and is causing other browser problems. Makes one wonder whether the info in one's vault is really secure because they can't fix it. Have spent hours with their support agents with no result and they give a different story every time as to when it will be fixed, Does not inspire confidence and would not recommend this

Before this week I would have recommended this service, but for some reason the plugins for firefox and chrome have stopped working, and even the desktop app doesn't work anymore. The only thing that works is logging onto the website itself. They need to fix this soon.

I've been a Norton subscriber for many years. Identity Safe is one of my most favored features, but it hasn't worked with Firefox for quite a while. Password entry for Identity Safe just spins and spins and spins and.....

It's been noted in previous posts. I just find it strange that nothing been done to fix this bug. It once worked wonderfully! Please! Fix it!

UPDATE: February 2019 Norton Identity Safe works wonderfully with Firefox now! Thanks!

it's been working great for a few days now and has been fine

Same as everybody else. Identity safe can't log on, just sits and spins. Left computer on all night and it was still spinning this AM.
Guess I'll just have to print out a copy of all my passwords and leave it on my desk for all to see. thanks a lot Norton and Mozilla! Too bad there is not a sub category for less than 1 star!

Many have reported and I want to point similar problem with Win 7 Pro machine have same issue. Can use any Norton password with Firefox.

After waiting a long time for this add on it was working fine since 3.3.2017..."Validating Password" spinning all the time but nothing happens....

I just bought a new windows 10 machine. I had a Vista machine. The vault was working great on Vista, but it just sits there and spins when I try to unlock the vault on my new Windows 10 machine.

I don't know really why Norton don't care to our needs and finish working on Identity Safe fast ??!!!

Why all this time and why wasting our
time ??

You need to make Identity safe not free then let us know and anyone need to pay will pay but respect us.

doesn't keep up with Firefox updates - works fine & then next update it's useless. very poor option for passwords as you can't assume it'll always work. Latest Firefox update rendered it useless once again. Frustrating.

We've all been waiting on Norton to fix Identity Safe on Firefox, and I was excited to see that it was working right after the last update. BUT it only worked for about 10 minutes. Now it's back to not letting me log in for autofilling passwords in this browser. It still works on Internet Explorer and on my iPhone. Norton is more frustrating than it's worth lately.

Ich bin mit Norton nicht mehr zufrieden. Diverse Features, wie Norton Safe, funktionierten monatelang nicht - dementsprechend war die Freude groß, als endlich ein Update erschien. Leider nicht mit dem vollen Leistungsumfang, den man als User gewohnt war.
Dann vor ein paar Tagen kam schon wieder das Aus für Norton Safe. Der Versuch mich im Browser in den Norton Safe einzuloggen, schlägt fehl - jedoch ohne das ein Hinweis o.ä. ausgegeben wird. Funktioniert einfach nicht mehr.
Ich habe genug von Norton, ich werde auf andere Produkte umsteigen, mit dem Geld, dass ich für Norton Security & Co ausgebe, kann ich mir auch funktionierende Produkte kaufen!

After decades of using Norton products, I am now ready to look elsewhere. The problem isn't your browser, it's Norton! They are just not interested in producing quality software for individual users. Blaming Firefox or Chrome is just smoke and mirrors on the part of an unqualified Customer Service. Identity Safe is lousy shoddy software that fails under the least bit of internet stress. Just say good-bye and bite the bullet - don't give them your money any more.

The add on for Mozilla was working - now it isn't. I have removed the add on, closed and reopened Mozilla, uploaded again and it still does not work.

I agree, every time Firefox updates, NIS does not work. I have to go in and add it to the add ons.
This time it still doesn't work.
Can't you and Norton get together before releasing a new update and get it right with Norton?
Rating is for Firefox

Firefox releases updates that are not compatible with Identity Safe on a frequent basis. I depend on Identity Safe to manage my logins, and it has proven to be reliable for many years. Firefox, on the other hand isn't, so now I use Chrome. The rating is for Firefox, not Identity Safe.

if the passwords will still be there when it starts working again.

I want, desperately to find another password manager that I can trust...

I just installed Firefox on my ThinkPad running Windows 10 and up until the time I tried to get Norton's tool bars installed I was very pleased with FF and considered uninstalling IE 11. Unfortunately, the add-on for ID safe appears not to be able to support a local vault for the passwords. I don't know if this is a Norton problem or FF. There is no way I going to place my passwords online. Does anyone know of a workaround?

I am glad to see NIS is functional gain in Firefox. I had left the browser due to the problems with NIS. However, the current version seems to thing search boxes require some sort of input from NIS. In one case, it sticks my user name for a site in the search box and places the password in the correct box. So, still needs some work....please keep making it better.

Click on the icon for the identity safe in the upper right corner, then click logout of your Norton account. Then go back to the icon and click it again, and click login to Norton account. Once you log in to your Norton account it will prompt you to log into your vault and it will work. You have to be logged into your Norton account and the vault and I think once it expires, it is too stupid to inform you and it stays logged in and prevents access to the vault.

This is obviously a huge problem and a major oversight on Norton's part. Big surprise there, they don't seem to care about Firefox users. After waiting a year for the identity safe to return, this is a major disappointment. Good thing I still use LastPass. Norton has completely lost my trust.

Wow finally, it started working. I had firefox updated to Firefox 50 and it started work on my Windows as well as CentOS (Linux) Operating System. Though on my Linux, the app page shows not compatible(though it is) and doesn't seem to update to versio 1.2.47.5 from 1.0.220 (One star removerd from that)

It seemed like I waited a year for Norton Identity Vault to work with Firefox again. When it was added about a month ago it had limited functionality but it worked. Starting November 27, 2016, it now crashes when I try to enter my vault pin! The Error Message: "Sorry, something went wrong. Please try again."

This worked great the first few weeks when using Firefox, however now when I go to logon, the logon screen is blank. Very disappointing! It works fine on Google.