update! still not working on firefox!!! boooooo! horrible. it was such a great vpn. The Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)
Hey there. We are sorry to hear that you have experienced connectivity and speed issues with our VPN. Could you please contact our customer success team at support@surfshark.com in order to troubleshoot the issues you are facing? Our team will gladly help you out!
