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Shqyrtime për TunnelBear VPN

TunnelBear VPN nga TunnelBear, LLC

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  • nga 15311410 përdoruesi Firefox-i, 6 vite më parë
    Its asking me to signup repeatedly even though I have an existing free account. Even after signip with an existing account it asking me to create a new account and not allowing me to use it. This happens only in the private mode, so I am guessing they aren't able to get the browsing data to sell that's the reason why they are discouraging its use on private windows. Worthless!! Keep away and don't use it.

    The support instead of acknowledging the issue asks to contact their support, they are aware of this issue. I will report this addon for abuse and privacy concern.

    Përgjigje zhvilluesi

    postuar më 6 vite më parë
    Rawr! So sorry you ran into issues with your Bear. We do ask you to reach out to us at tunnelbear.com/support so that we can troubleshoot and investigate the issue. You CAN use the extension in incognito mode!
    To clarify, when using a VPN it would not matter if you used incognito mode or not, all DNS requests would still need to go through our encrypted servers. That said, as per our strict Privacy and No-logging policy, TunnelBear would NEVER log these request. Please reach out to us for further information on this, and for troubleshooting so we can fix any issues!
  • nga 15227688 përdoruesi Firefox-i, 6 vite më parë
  • nga 13327647 përdoruesi Firefox-i, 7 vite më parë
  • nga 14694358 përdoruesi Firefox-i, 7 vite më parë
  • nga Max Power, 7 vite më parë
  • nga 14680048 përdoruesi Firefox-i, 7 vite më parë
  • nga ulf3000, 7 vite më parë
    1 star for not mentioning a payscheme on the mozilla addons page .. in europe probably even illegal to not mention it

    Përgjigje zhvilluesi

    postuar më 7 vite më parë
    Rawr! We do have free accounts available for users, however the free accounts are limited to 500 MB a month. We offer unlimited tunnelling for what we consider to be an affordable price. We always advise users to be wary of using completely free VPN services, as they will often collect your information and sell it in order to cover maintenance costs (something TunnelBear will NEVER do). As our focus is privacy and security first and foremost, we have found that the best way to keep our service running for our users is to implement a subscription model for unlimited tunnelling/access.

    If you have further questions surrounding this, please don't hesitate to let us know at https://help.tunnelbear.com/hc/en-us
  • nga cicada, 7 vite më parë
    I don't understand what this extension does.
    After enabled it, shows that now i'm browsing from United States but my external IP was the
    same as before i install/enable the extension.
    So, what's the point of using it?
    Also, because i clean the cookies, every time i click its button, it automatically opens its home
    page for log in. This is very irritating. It should have an internal functionality for log in which
    also should be compatible with Saved Logins manager of Firefox.
    In private browsing mode also, it does not work at all. Even after logged in in its home page,
    it remains disabled, opening again and again its home page every time i click the button..

    [Updated]
    This time i test it in clean profiles of firefox 55.0.3 and 62.0, both 64-bit and default settings.
    The first time i click the button after installation, it opens its home page in a new tab (expected).
    In here, i create a new account, verify the email address and log in. After that, when i click the
    button, its pop-up remains open and i can enable it (the button becomes bright) and if i want, i
    can also select a country (expected).
    However, my external ip remains the same, as before installation/activation of the extension.
    I check it by going here: https://bearsmyip.com/ and here: https://iplookup.flagfox.net/.
    I tried to change several times the country, disable/reanable the extension but nothing was
    changed.
    Now, as of private windows, i can confirm again that it does not work at all. The first time i click
    the button it opens its home page in a new tab where i log in. After that, every time i click the
    button it does the same thing, bringing me again in its home page, where i am already logged in.

    Përgjigje zhvilluesi

    postuar më 7 vite më parë
    Hi Cicada, sorry for the issues!

    1. TunnelBear does require a cookie to be used on the device in order to recall login status/information. If you clear your cookies, you will be required to sign back in to the application. We are aware of concerns surrounding this, but there are no immediate plans to change this implementation at this time. This is intended behaviour for the app currently.

    2. The other two issues definitely don't sound right at all. The extension should be working with private browsing mode, and it definitely should not be displaying your personal/original IP, you should only see the TunnelBear IP address while connected. Note however, the extension only affects the browser it is installed on, not all applications on the device. If you are seeing the IP in another browser/app, then that would be expected.

    In any case, for those problems, please contact support at https://help.tunnelbear.com/hc/en-us so that our support bears can try to solve those issues for you! We'll be happy to help troubleshoot there :)
  • nga 5567891 përdoruesi Firefox-i, 7 vite më parë
    I have tried to use it Twice; it doesn't function. Hibernating?
    I have run several different AV scans; the computer is clean.
    No support or help buttons.
    Rating: No stars.

    Përgjigje zhvilluesi

    postuar më 7 vite më parë
    Hey there, sorry for the issues! Can you try contacting support about this at https://help.tunnelbear.com/hc/en-us? Our team can take a more detailed look at the problems you are running into!
  • nga 13994127 përdoruesi Firefox-i, 7 vite më parë
    Signed in, verified my email, but still every time I click the extension just takes me to the webpage of my profile. Great. What am I meant to do with that? Useless.

    Përgjigje zhvilluesi

    postuar më 7 vite më parë
    Rawr, that's no good! Are you clearing your cache/cookies automatically by any chance? The extension relies on a browser cookie to keep you logged in, so if this is the case, you won't remain signed in. If not, please get in touch with support at https://help.tunnelbear.com/hc/en-us, they can help investigate this issue further for you!
  • nga 14311631 përdoruesi Firefox-i, 7 vite më parë
    Could not connect from China

    Përgjigje zhvilluesi

    postuar më 7 vite më parë
    So sorry for the connection issues! Please contact support at https://help.tunnelbear.com/hc/en-us - they can take a closer look at any issues, and offer further troubleshooting steps!