Recensioner för Surfshark VPN Extension
Surfshark VPN Extension av Surfshark
294 recensioner
- Betygsatt 1 av 5av Flemming, för 2 år sedani cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
Utvecklarens svar
postad för 2 år sedanHey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - Betygsatt 1 av 5av foflue, för 2 år sedani cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
Utvecklarens svar
postad för 2 år sedanHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - Betygsatt 1 av 5av Firefox-användare 18333386, för 2 år sedan
- Betygsatt 1 av 5av Firefox-användare 16491044, för 2 år sedanWon't allow login. Updated pwd, still won't allow login. Total garbage.
Utvecklarens svar
postad för 2 år sedanHi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - Betygsatt 1 av 5av Nelan, för 2 år sedan
Utvecklarens svar
postad för 2 år sedanHi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- Betygsatt 1 av 5av Firefox-användare 14902835, för 2 år sedanMy computer currently shows lack of application memory with Surfshark showing 59G of use
Utvecklarens svar
postad för 2 år sedanHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Betygsatt 1 av 5av Firefox-användare 18200692, för 2 år sedanполное неработающее дерьмо да еще и ркгистрацией
Utvecklarens svar
postad för 2 år sedanПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Betygsatt 1 av 5av Firefox-användare 18239263, för 2 år sedanThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Utvecklarens svar
postad för 2 år sedanHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Betygsatt 1 av 5av jan101, för 2 år sedanEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Utvecklarens svar
postad för 2 år sedanHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Betygsatt 1 av 5av John Ryan, för 2 år sedan
- Betygsatt 1 av 5av APX, för 2 år sedanTo be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
Utvecklarens svar
postad för 2 år sedanHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - Betygsatt 1 av 5av Alfado, för 2 år sedanAbsolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
Utvecklarens svar
postad för 2 år sedanHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - Betygsatt 1 av 5av Firefox-användare 18105820, för 2 år sedan
- Betygsatt 1 av 5av Firefox-användare 17692527, för 2 år sedan
- Betygsatt 1 av 5av lostprophet, för 2 år sedanit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Utvecklarens svar
postad för 2 år sedanHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Betygsatt 1 av 5av Firefox-användare 18037445, för 2 år sedan
- Betygsatt 1 av 5av Firefox-användare 16127288, för 2 år sedan
- Betygsatt 1 av 5av Firefox-användare 11344374, för 2 år sedanЭта хрень не работает на территории России
Utvecklarens svar
postad för 2 år sedanПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам. - Betygsatt 1 av 5av Aleksander_W, för 2 år sedanWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Utvecklarens svar
postad för 2 år sedanHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! - Betygsatt 1 av 5av Firefox-användare 14699268, för 2 år sedanДля запуска требует создать учётную заппись!
Utvecklarens svar
postad för 2 år sedanПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать. - Betygsatt 1 av 5av liroken646, för 2 år sedanWhen i click in "create account" doesn't seem to have a free option so... #Trash.
Utvecklarens svar
postad för 2 år sedanHey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - Betygsatt 1 av 5av Dmitry Vladimirovich, för 2 år sedanНе работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.Utvecklarens svar
postad för 2 år sedanПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - Betygsatt 1 av 5av Firefox-användare 17700114, för 2 år sedanfake connection, not even the DNS servers can be connected when this add-on say it is connected.
Utvecklarens svar
postad för 2 år sedanHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Betygsatt 1 av 5av CDzun, för 2 år sedanCannot connect to any server what the point of this useless add-on?
Utvecklarens svar
postad för 2 år sedanHello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details!