Hey there,

Touch ID support for 1Password in the browser is not yet available, but we’re working on it!

In the meantime, you can enjoy Touch ID unlock with 1Password Classic instead: https://support.1password.com/cs/1password-classic-extension/

Hey there,

1Password in the browser will lock up when you close the browser.

We’re currently working on a feature that will allow 1Password in the browser to connect to the 1Password desktop app, which will allow it to remain unlocked even if the browser is closed (because the desktop app keeps running in the background!).

This feature already exist in our 1Password Classic extension, which you can install and enjoy right now: https://support.1password.com/cs/1password-classic-extension/

Hey there,

This version is quite different from the Classic extension and works independently from the desktop app, which can be found here, https://support.1password.com/cs/1password-classic-extension/

1Password Classic is indeed the way to go at the moment if you want to work with the desktop app. If you’re having any troubles with Classic or this version feel free to email us to support+extensions@1password.com and we’ll gladly help!

Hey Maize,

Would you be so kind as to elaborate on what you didn’t like in the UI exactly? Feel free to send us your feedback and thoughts to support+extensions@1password.com

Hey Anubis,

That doesn't sound right at all! We’ll be happy to troubleshoot this with you. Please reach out to support+extensions@1password.com and we’ll get back to you as soon as possible.

Hey there,

We’d love to help you out with any and all issues you are having! Our dedicated team will gladly walk you through every step of the way.

Please email us to support@1password.com and we’ll get right on it!

Hey there!

If you’re having troubles with 1Password, we’ll be more than happy to help.

Feel free to email us at support@1password.com and we’ll guide you through anything and everything you need help with :)

Hey chm!

Standalone licenses still work with our classic extension, which you can get here: https://1password.com/downloads/mac/#browsers

Simply click the “Looking for the classic extension?” link and enjoy your 1Password in your browser :)

Hey jloc0!

If you have a standalone license, you’ll want to click the “Looking for the classic extension?” link in our downloads page: https://1password.com/downloads/mac/#browsers

You can definitely still use it and enjoy 1Password with a standalone license in your browser!

Hey Rarcas,

While this has nothing to do with 1Password X extension, it is still very odd. The “Delete Account” process doesn’t require your Master Password because often people use it when they don’t remember their password.

Did you initiate the process yourself? Or did that email came out of the blue? In any case, send us an email to support@1password.com and we’ll try to help you out with this.

Hey nhooyr,

We’d love to help you sort things out with your Mac app! Can you please send us all the details to support@1password.com ?

We’ll get right on it and help you get things working properly again.

Hey Andi,

1Password X doesn’t currently offer Touch ID unlock (but it will in the future).

It sounds like you might have been using our old companion extension, and not 1Password X. If that is the case, you can disable/remove 1Password X from your browser and install the old companion extension from here: https://1password.com/browsers/

Hey there!

That’s quite unusual. We’d recommend you test things in a new Firefox profile where you should install only the 1Password X extensions and see how things work there.

In case the issue persists in a new profile, please email us all the details to support+extensions@1password.com and we’ll gladly help you get to the bottom of this!

Looking forward to hearing from you.
The 1Password team.

Hey there!

We’d love to help you get 1Password up and running in your Kubuntu.

Please email us all the details to support+extensions@1password.com and we’ll get on the case!