If you see you are making Shopping Trips and our extension is activating, then it may be some internet traffic filtering service or VPN is active or an issue with the merchant recognizing the order as eligible for Cash Back through us. This may be why your eligible orders aren't reporting. Please reach out to our team at socialhelp@rakuten.com so we can dig into this for you.

Oh no! We always want our Members to receive the Cash Back from their eligible purchases! Please reach out to our team at socialhelp@rakuten.com so we can help you out.

It sounds like our extension might not be pinned to the toolbar. Click the "puzzle piece" icon, then click "Pin to toolbar", to get our extension pinned back to your browser.