Hello, your feedback is important to us, and we are sorry to hear that you are having trouble using the extension.

In order to investigate this a bit more, we will need some more details on the issues you encountered. This is because some of the redirection settings could be set up by your university library, however, to avoid unwanted redirection, you could use our Advanced Settings to customise it to your preference.

Here is some more information: https://intercom.help/lean-library/en/articles/5668269-how-do-i-use-the-advanced-lean-library-extension-settings

It would also be very useful if you could get in touch with us at support@leanlibrary.com and let us know the issues you encountered, we can then resolve them for you.

Best wishes
Clare

Hello there

Thanks for your feedback and we are sorry to hear this.

In order to investigate this a bit more, we will need some more details as we don’t know of any issues at present that would cause a heavier consume battery life. Please contact us at support@leanlibrary.com and we would be very happy to look into this and help resolve it for you.

In the meantime, here are some of the minimum requirements you need to have in your computer to experience the best performance of the Lean Library extension:

1. Please make sure to update your extension to the latest available version for your preferred browser.
2. Update your browser to the latest available version.
3. Update the operating system of your computer to at least Windows 7 or higher, macOS Big Sur 11 or higher.
4. We recommend using a computer with Intel processer series 5 or higher for the best performances of the Lean Library extension.
5. Having a consistent internet connection is required for the extension to work properly.
6. The number of tabs you have opened within the browser can also affect the speed of the extension as the other tabs can utilise the CPU, RAM and Internet bandwidth as well. Therefore we recommend you not to open too many tabs at the same time for the best Lean Library experience.

For more details, please visit: https://intercom.help/lean-library/en/articles/5587891-minimal-requirements-for-the-lean-library-extension

Thank you and we look forward to hearing from you.

Best wishes
Clare

Hello there

Thanks for your feedback and we are sorry to hear this.

In order to investigate this a bit more, we will need some more details as we don’t know of any issues at present that would slow down Google Chrome. Please contact us at support@leanlibrary.com and we would be very happy to look into this and help resolve it for you.

In the meantime, here are some of the minimum requirements you need to have in your computer to experience the best performance of the Lean Library extension:

1. Please make sure to update your extension to the latest available version for your preferred browser.
2. Update your browser to the latest available version.
3. Update the operating system of your computer to at least Windows 7 or higher, macOS Big Sur 11 or higher.
4. We recommend using a computer with Intel processer series 5 or higher for the best performances of the Lean Library extension.
5. Having a consistent internet connection is required for the extension to work properly.
6. The number of tabs you have opened within the browser can also affect the speed of the extension as the other tabs can utilise the CPU, RAM and Internet bandwidth as well. Therefore we recommend you not to open too many tabs at the same time for the best Lean Library experience.

For more details, please visit: https://intercom.help/lean-library/en/articles/5587891-minimal-requirements-for-the-lean-library-extension

Thank you and we look forward to hearing from you.

Best wishes
Clare

Hello GV

Thanks for your feedback and we are sorry to hear this.

In order to investigate this a bit more, we will need some more details as we don’t know of any issues at present that would slow down Google Chrome. Please contact us at support@leanlibrary.com and we would be very happy to look into this and help resolve it for you.

In the meantime, here are some of the minimum requirements you need to have in your computer to experience the best performance of the Lean Library extension:

1. Please make sure to update your extension to the latest available version for your preferred browser.
2. Update your browser to the latest available version.
3. Update the operating system of your computer to at least Windows 7 or higher, macOS Big Sur 11 or higher.
4. We recommend using a computer with Intel processer series 5 or higher for the best performances of the Lean Library extension.
5. Having a consistent internet connection is required for the extension to work properly.
6. The number of tabs you have opened within the browser can also affect the speed of the extension as the other tabs can utilise the CPU, RAM and Internet bandwidth as well. Therefore we recommend you not to open too many tabs at the same time for the best Lean Library experience.

For more details, please visit: https://intercom.help/lean-library/en/articles/5587891-minimal-requirements-for-the-lean-library-extension

Thank you and we look forward to hearing from you.

Best wishes
Clare

Hi Prof.Nora,

Thanks very much for your reply and I am sorry to hear this. This can be fixed by changing some settings. If you can get in touch with us directly support@leanlibrary.com and let us know which institute you are with, we can definitely give you some suggestions on the settings.

Best wishes
Clare

Hello there

Thanks for your feedback and we are sorry to hear this.

In order to investigate this a bit more, we will need some more details. Please contact us at support@leanlibrary.com and we would be very happy to look into this and help resolve it for you.

Best wishes
Clare

Hello there

Thanks for your feedback and we are sorry to hear this.

In order to investigate this a bit more, we will need some more details. Please contact us at support@leanlibrary.com and we would be very happy to look into this and help resolve it for you.

Best wishes
Clare

Hello

We appreciate your feedback.

The pop-up settings are managed by your library but we understand this might be frustrating for you. To address this, on the Lean Library's extension page, please tick "Skip the popup and automate my access.", you will then stop seeing the pop-ups unless you click on our extension.

To increase the optimization for our users, we are currently working on an end-user dashboard, where you will be able customize your own pop-up settings and set your own preferences.

This is under development at the moment and we will release it soon so keep an eye out for an announcement about this!

Best wishes
Clare

Hello Rafael

We appreciate your feedback.

The pop-up size is determined by the institute's logo size and it is managed by your library but we understand this might be frustrating for you. To address this, on the Lean Library's extension page, please tick "Skip the popup and automate my access.", you will then stop seeing the pop-ups unless you click on our extension.

To increase the optimization for our users, we are currently working on an end-user dashboard, where you will be able customize your own pop-up settings and set your own preferences.

This is under development at the moment and we will release it soon so keep an eye out for an announcement about this!

Best wishes
Clare

Hello Kensall

We appreciate your feedback.

The pop-up settings are managed by your library but we understand this might be frustrating for you. To address this, on the Lean Library's extension page, please tick "Skip the popup and automate my access.", you will then stop seeing the pop-ups unless you click on our extension.

To increase the optimization for our users, we are currently working on an end-user dashboard, where you will be able customize your own pop-up settings and set your own preferences.

This is under development at the moment and we will release it soon so keep an eye out for an announcement about this!

Best wishes
Clare

Hello there

We appreciate your feedback.

The pop-up settings are managed by your library but we understand this might be frustrating for you. To address this, on the Lean Library's extension page, please tick "Skip the popup and automate my access.", you will then stop seeing the pop-ups unless you click on our extension.

To increase the optimization for our users, we are currently working on an end-user dashboard, where you will be able customize your own pop-up settings and set your own preferences.

This is under development at the moment and we will release it soon so keep an eye out for an announcement about this!

Best wishes
Clare

Hello

Thanks for reaching out to us and we understand your concerns. With some of our core features (eBooks alternatives, article alternatives, highlight and search), our extension does require a few details to provide you with a seamless service.

In order to function, the extension needs to scrape the page for academic material IDs (like ISBN and DOI) and based on this information you getting redirected to a full text location. We can assure you, we do not collect any personal data and we also use highly advanced regular expressions when scraping the pages to make sure our extension only picks up DOIs and ISBNs.

You can find more information about our data privacy commitment on our website : https://www.leanlibrary.com/data-privacy/

Best wishes
Clare