Відгуки для NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox автор NordVPN
Відгук від saforce
Оцінка 1 з 5
від saforce, 6 років томуThis extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
2 646 відгуків
- Оцінка 5 з 5від Boriel, 2 дні тому
- Оцінка 5 з 5від arisarge, 3 дні тому
- Оцінка 3 з 5від Tc0d3r, 7 днів тому
- Оцінка 5 з 5від MarsLife, 9 днів тому
- Оцінка 5 з 5від kalm, 15 днів тому
- Оцінка 5 з 5від thmaster123, 22 дні тому
- Оцінка 1 з 5від Dragon_fly_77, 23 дні тому
- Оцінка 1 з 5від Dev, місяць томуI rarely use nordvpn but whenever i tried to use it via firefox extension it doesn't work, what a waste of money this service has been, I am cancelling my account and advise people reading this review to not waste your money on a vpn service that doesn't work.
Відповідь розробника
оприлюднено місяць томуHello. Our apologies for the negative experience. May we ask if you've tried contacting our customer support team to find out what could be causing the issue? We strongly advise you to reach out to them. Our team is ready to help 24/7 at support.nordvpn.com. Stay safe! -Neo Відповідь розробника
оприлюднено місяць томуHello. We are very sorry to hear of your displeasure. Our team would like to find out the reason behind the low score! Could you send us a message at support.nordvpn.com? In case of any issues, we'd be happy to help! -N.F.- Оцінка 5 з 5від Користувач Firefox 18049869, місяць тому
- Оцінка 5 з 5від Kev, місяць тому
Відповідь розробника
оприлюднено місяць томуHello, Carl! We are glad to hear you find our service useful! Stay safe. -L.L.- Оцінка 1 з 5від thejammonster, місяць томуI (regrettably) already paid for your service, STOP ADVERTISING a dozen other services every time I connect my VPN
Відповідь розробника
оприлюднено місяць томуHello. We apologize if our notifications caused you any inconvenience. Your feedback is valuable to us and it will be transferred directly to the responsible team. -L.L. Відповідь розробника
оприлюднено місяць томуЗдравствуйте! Не могли бы вы, пожалуйста, уточнить, что именно у вас не получилось? Мы с удовольствием вам поможем, но нам нужна дополнительная информация. -L.L.- Оцінка 5 з 5від thomaat, місяць томуThe addons works for me better than the app. windows sometimes be late when tunrning off the connection but not 1 problem with this
Відповідь розробника
оприлюднено місяць томуHello. We’re sorry to hear about the issues with the app! Could you please contact our team at support@nordvpn.com? They will gather the necessary information to assist you, ensuring that you can also use the app. -E.G. - Оцінка 3 з 5від Користувач Firefox 18923947, 2 місяці томуdie Funktion an sich ist ganz gut aber jetzt werden nach einer Zeit im geöffnten Firefox, die Seiten nicht mehr geladen. wenn man die Verbindung kurz ausschaltet kann man die Seiten wieder laden.
Відповідь розробника
оприлюднено місяць томуHallo! Wir entschuldigen uns für etwaige Unannehmlichkeiten. Wenn Sie derzeit die Kill-Switch-Funktion in den Erweiterungseinstellungen aktiviert haben, können Sie versuchen, sie zu deaktivieren, um zu überprüfen, ob das Problem dadurch behoben wird. Sollte das Problem weiterhin bestehen, wenden Sie sich bitte per Live-Chat oder E-Mail an support.nordvpn.com an unseren Support, um weitere Unterstützung zu erhalten! – Neo - Оцінка 5 з 5від Користувач Firefox 18359664, 2 місяці тому
- Оцінка 5 з 5від Viktor Fulop, 2 місяці тому
Відповідь розробника
оприлюднено 2 місяці томуHello! We are sorry to hear about the displeasure. Could you describe the issues you had with our services with some more information? We are here to help you out! -L.L.- Оцінка 5 з 5від valter, 2 місяці тому
- Оцінка 5 з 5від Користувач Firefox 14900131, 2 місяці тому
- Оцінка 1 з 5від Hajnalka, 2 місяці тому
- Оцінка 5 з 5від VAL, 2 місяці тому
- Оцінка 4 з 5від GamePlayer547, 2 місяці томуUnfortunately you may have to sacrifice usefulness in a website here and there -- but well worth it with all the surveillance going on nowadays.
Відповідь розробника
оприлюднено 2 місяці томуHi there, thank you for sharing your thoughts! If you ever run into difficulties accessing certain websites, our support team at support.nordvpn.com will be glad to walk you through possible solutions and help you get the most out of the service. -P.B. - Оцінка 1 з 5від Користувач Firefox 13982453, 2 місяці тому