Відгуки для NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox автор NordVPN
Відгук від Користувач Firefox 14336689
Оцінка 4 з 5
від Користувач Firefox 14336689, 4 роки томуI use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Відповідь розробника
оприлюднено 4 роки томуHello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M.
2 671 відгук
- Оцінка 3 з 5від Винцент Масучко, 8 днів тому
- Оцінка 5 з 5від dm, 9 днів тому
- Оцінка 5 з 5від g1zm02k, 10 днів томуEdit: Thanks to the Dev's reply, it looks like the only issue I had is sorted — increased the rating to reflect the new info...
Many thanks to the team for getting back to me with the solution so quickly (I don't know how I missed it).
Original review below:
It's one of the best at what it does but it's recently just completely wiped all data from itself, essentially starting everything like it's the first ever log-in — all tunnelling settings/sites have been wiped (meaning I'm likely to get some of my accounts kicked again for using a VPN)...
Great overall but severely hampered if you're unable to retain critical information for any length of time.Відповідь розробника
оприлюднено 6 днів томуHello! We're truly sorry for the inconveniences experienced. Logging out of the extension or possible large updates may cause a reset to the extension settings. To prevent that, please navigate to "Settings" in the NordVPN extension > General > Save settings to your browser and toggle this feature on. If you'd like further assistance or more information, please do not hesitate to reach out to us via live chat at support.nordvpn.com. Stay safe! - Оцінка 4 з 5від Yoshi3003, 18 днів тому
- Оцінка 5 з 5від CG, 18 днів тому
- Оцінка 5 з 5від phervieira, 19 днів тому
Відповідь розробника
оприлюднено 19 днів томуЗдравствуйте. Мы будем рады помочь и подробнее изучить вашу ситуацию. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Оцінка 5 з 5від O. Ryan, 21 день томуQuick and easy! I use this one all the time. Noticed a few (very few) dropouts now and then, but it is seldom. NordVPN's app is already quite userfriendly, but this extension makes it even easier to use.
Відповідь розробника
оприлюднено 21 день томуHello, Ole. Thank you very much for your kind and thoughtful review! Could you please try reinstalling our extension and then check if the dropouts persist? If so, do not hesitate to contact us at support.nordvpn.com for assistance. -L.L. - Оцінка 1 з 5від Користувач Firefox 18022470, 22 дні тому
- Оцінка 4 з 5від Користувач Firefox 18640212, 24 дні тому
- Оцінка 5 з 5від Користувач Firefox 15568734, 25 днів тому
- Оцінка 5 з 5від Користувач Firefox 19657698, місяць тому
- Оцінка 1 з 5від D'G, місяць тому
- Оцінка 5 з 5від alain, місяць тому
- Оцінка 5 з 5від ryan, місяць тому
- Оцінка 5 з 5від Користувач Firefox 15877998, місяць тому
- Оцінка 1 з 5від Користувач Firefox 19645930, місяць томуIt says the permission to "Access your data for all websites" is optional, but it will not allow you to use the extension without enabling it, so I don't use it. I didn't install any of the other features they offer so there's no point to allow this permission since I'm not using their password manager or other stuff.
Відповідь розробника
оприлюднено місяць томуHi there, we're sorry for the frustration. Please reach out to us via email at support.nordvpn.com, and our team will assist you with this issue. Thank you! -P.B. - Оцінка 5 з 5від Majin Karrar, місяць тому
- Оцінка 4 з 5від Malak, місяць тому
- Оцінка 5 з 5від Bernie TheBolt, місяць томуEasy to use extension. You can choose a country, and a city within that country.
I use extensions on Firefox, Brave & Chrome browsers at the same time. So I can be in multiple countries simultaneously.
I have been a happy customer for 9 years, and I've just added another two years to my subscription.
I have used several other VPNs over the years to compare speed, stability and availability. No surprises, NordVPN comes out on top for me.Відповідь розробника
оприлюднено місяць томуHello! We're truly happy to hear of the positive experience! Thank you so much for the review. -N.F. Відповідь розробника
оприлюднено місяць томуHello. Thank you for a kind review! The dedicated IP option is indeed only available via our NordVPN application. Apologies for any inconvenience. -L.L.- Оцінка 5 з 5від BattlewagonRoller, місяць тому
- Оцінка 5 з 5від Користувач Firefox 14337496, місяць тому
- Оцінка 5 з 5від bobbyj, місяць томуThis is a great app it does what its supposed to do and it does it well
Відповідь розробника
оприлюднено місяць томуThank you for choosing us, and we're thrilled to have met your expectations! If anything, do not hesitate to reach us at support.nordvpn.com. -G.M. - Оцінка 4 з 5від Sean Johnston, місяць тому