Відгуки для NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox автор NordVPN
613 відгуків
Відповідь розробника
оприлюднено 4 роки томуЗдравствуйте. Пожалуйста, попробуйте переустановить расширение браузера, а затем проверьте, сохраняется ли проблема. Если проблема сохраняется, обратитесь в нашу службу поддержки клиентов по адресу support.nordvpn.com. -A.S.- Оцінка 1 з 5від TC, 4 роки тому
- Оцінка 1 з 5від Користувач Firefox 14143587, 4 роки томуwerkelijk om de paar keer moet je weer opnieuw inloggen met de extensie (de app ook veel te vaak) ongelooflijk irritant.
Відповідь розробника
оприлюднено 4 роки томуHallo. Dit zou niet moeten gebeuren. Het is mogelijk dat een andere service of extensie in uw browser de onze verstoort en dit veroorzaakt. Neem contact met ons op via support.nordvpn.com voor verdere hulp bij dit probleem. We zijn 24/7 bereikbaar. -Drea - Оцінка 1 з 5від Користувач Firefox 15403100, 4 роки томуThis extension provides degraded services. Connection to sites takes ages. I recommend to use different VPN provider if you want to use Firefox add-on.
Dear Developer Response, don't recommend me to reinstall the add-on! Perhaps you should go and test your own add-ons first!Відповідь розробника
оприлюднено 4 роки томуHello. We’re sorry for not meeting your expectations. We hope you will give our VPN service another go in the future. -Neo - Оцінка 1 з 5від GodlikeGod, 4 роки томупостоянно самоотключается, да так что панель показывается белым и не отключить его, так как он начинает блокировать трафик, такая же ситуация если сменил пароль, одно решение переустановка, напрягает, спрашивается за что деньги плачены?
Відповідь розробника
оприлюднено 4 роки томуЗдравствуйте. Этого не должно происходить. Возможно, что другая служба или приложение на вашем устройстве мешает работе нашего и вызывает это. Отправьте нам личное сообщение в Twitter @NordVPN, чтобы получить дополнительную помощь в решении этой проблемы. Мы доступны 24/7. -Drea - Оцінка 1 з 5від grayican, 4 роки тому
- Оцінка 1 з 5від Користувач Firefox 15903670, 4 роки томуConstant disconnects Browser app and computer apps fail and sometimes computer just disappears! and will not let me connect to internet without a restart! Not trusted! Currently is won't sign in just spins! Reinstalled and same issue!
Відповідь розробника
оприлюднено 4 роки томуHello. Please try reinstalling the extension on a fresh browser installation to check if that helps. If the issue persists, please contact our support team at https://support.nordvpn.com/ so we could help you further. -R.L. - Оцінка 1 з 5від United states, 4 роки тому
- Оцінка 1 з 5від Користувач Firefox 12727683, 4 роки тому
- Оцінка 1 з 5від Користувач Firefox 16769789, 4 роки томуNetflix detects VPN and blocks communication.
Відповідь розробника
оприлюднено 4 роки томуHello. Please try clearing the cookies/cache of your browser and check if it works then. If the issue persists, please contact our support team at https://support.nordvpn.com so we could help you further. -R.L. - Оцінка 1 з 5від MDP, 4 роки тому
- Оцінка 1 з 5від Kyros, 4 роки томуbad experience. if you get nord extension to pirate things DO NOT TRUST THIS. within minutes i got a notice that my ip was tracked and i got a warning from my provider. i dont mind this though, i will use the desktop nord app. but this has damaged my trust in nord quite a bit indeed.
Відповідь розробника
оприлюднено 4 роки томуHello. Please note that the browser extension covers your browser only and it is a proxy connection, not a VPN connection. It would be great if you could contact our support team as we would like to help you out resolving issues experienced and look into the case further. -Neo - Оцінка 1 з 5від Veronica, 4 роки томуIt doesn't even let me log in, the loading sign just goes on and on. Can someone please fix this issue?
Відповідь розробника
оприлюднено 4 роки томуHello. Please make sure your web browser has the latest updates. If it does, try reinstalling the extension and check if the issue persists. If it does regardless, contact our customer support team at support.nordvpn.com so they could check what could be causing the issue. -A.S. - Оцінка 1 з 5від Користувач Firefox 16751932, 4 роки томуIt doesn't work after restarting firefox. It takes several attempts of removing and reinstalling the plugin to make the vpn work again.
Відповідь розробника
оприлюднено 4 роки томуHello. Please check if there are no other extensions installed that could interfere with the NordVPN extension. In case there is, try uninstalling it and check if the issue persists. If it does, contact our customer support team at support.nordvpn.com to check what could be causing the issue and help you solve it faster. -A.S. - Оцінка 1 з 5від Користувач Firefox 13048725, 4 роки томуТребует аккаунт, что я считаю не приемлемым!
Відповідь розробника
оприлюднено 4 роки томуПривет. Наши услуги не бесплатны, поэтому для того, чтобы использовать их, вам необходимо приобрести подписку, что, следовательно, потребует от вас наличия учетной записи. -Дреа - Оцінка 1 з 5від WinKoKo, 4 роки тому
- Оцінка 1 з 5від sanane, 4 роки томуit doesn't work on firefox now.
i tried everything with the nordvon asssistant but it doesn't work now.Відповідь розробника
оприлюднено 4 роки томуHello! Would you be able to specify what exactly occurs? We'd love to help you out and invite you to reach out to us at support.nordvpn.com! We're available 24/7. -Drea - Оцінка 1 з 5від Ander K, 4 роки томуBoth Chrome and Firefox extensions just keep having the login issue , extensions not working, log out or server shut down just few hours, the only way to fix is reinstall but for now, this way not help at all. NordVPN team never care about it, I had and reported this issue very long time ago but it never be fixed, I read comments and found out I'm not the only one. The worst VPN service I've ever used, my payment still remain half of the year and now I'm using another VPN service, total waste of money
Відповідь розробника
оприлюднено 4 роки томуHello. This shouldn't be happening. It's possible that another extension on your browser is interfering with ours and is causing this to occur. Please contact us at support.nordvpn.com for further assistance with this issue. We're available 24/7. -Drea - Оцінка 1 з 5від Користувач Firefox 16270597, 4 роки тому
Відповідь розробника
оприлюднено 4 роки томуHello. Please try reinstalling the browser extension and check if the issue persists. If it does, contact our customer support team at support.nordvpn.com. We'll be glad to help! -A.S.Відповідь розробника
оприлюднено 4 роки томуHello. We are sorry to hear about the issue. Please try reinstalling our extension. If the issue persist, please contact our support at support.nordvpn.com for further assistance. - M.M.- Оцінка 1 з 5від obaida, 4 роки тому
- Оцінка 1 з 5від KevinTX, 4 роки томуRUN AWAY! This thing is so bad its bordering on criminal - and the support is even worse.
Having over 25 years of heavy IT experience, I would be embarrassed to even know anyone involved in this extension.
Constantly drops. Constantly freezes all Firefox connectivity. Logs out at random (where you dont even notice). And a couple times a week it wipes out everything in the bypass list.
Then, the support people will expect you to jump through their standard list of useless hoops. Uninstall/reinstall. Remove any/all AV software. Remove everything except THEIR POS extension.
It's a joke. They know it's junk. They probably just like wearing you out until you leave in exhaustion. I run clean browsers with very minimal extensions and nothing else related in anyway to connectivity.
And then they expect me to install their junk system-wise? haha. You cant even get it to work with FF. KMA.
P.S. Dont bother replying to me Nord Support. Been there. Done that. Dislike your support more than the extension.
UPDATE: See. Their canned response (below) proves my point about their uselessness. They clearly didnt read anything I said. It's probably just some automated script triggering responses by some keywords.Відповідь розробника
оприлюднено 4 роки томуHello. We're sorry to hear about the issues that you had to experience with our service. It's common to try and remove any interfering apps during troubleshooting as that's usually what causes the issues. However, if the extension is not working properly for you, you might have a better experience using our native desktop application if you'd like to try that. However, regarding any issues, we recommend contacting our support team at support.nord-help.net so we could help you with in-depth troubleshooting. -R.L. - Оцінка 1 з 5від Marshalrusty, 4 роки тому
- Оцінка 1 з 5від Користувач Firefox 13563695, 4 роки томуNordVPN are still promoting its extension add-on for Android, knowing full well it is not possible to install it any more, unless using the Firefox Nightly build, with the developer options enabled. And even then it doesn't allow login, so is completely useless.
Not a good look.
EDIT following reply from NordVPN:
I wouldn't have commented here without having first raised the issue directly with NordVPN customer support.
I finally got past the chatbot and spoke with a real person, only to be fobbed off with all sorts of nonsense; ranging from an initial claim that the extension wasn't even supported on Firefox on Android, through to being unable to give any indication as to whether a fix was even planned and finally a refusal to accept that the NordVPN marketing hype, which still claims the extension is available for Firefox on Android, needed to be fixed.
So I won't be taking up the offer to waste more time with NordVPN.Відповідь розробника
оприлюднено 4 роки томуHello. We are sorry to hear about the issue with our extension. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -A.S.