Відгуки для NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox автор NordVPN
613 відгуків
Відповідь розробника
оприлюднено рік томуHello. Sorry to hear about it! Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M.- Оцінка 1 з 5від Користувач Firefox 18197942, рік томуJapan Tokyo server gotten really really slow recently. Tokyo server is only location I am counting for ridiculous national restrictions tho. fix it plz
Відповідь розробника
оприлюднено рік томуHello. Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help on the issue resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Оцінка 1 з 5від Користувач Firefox 18179148, 2 роки тому
- Оцінка 1 з 5від Користувач Firefox 16936067, 2 роки тому
Відповідь розробника
оприлюднено 2 роки томуHi! If you’re experiencing any issues with our service, please make sure to contact our support team at support.nordvpn.com for assistance. We'd be happy to help anytime! -G.M.- Оцінка 1 з 5від RovasT, 2 роки тому
- Оцінка 1 з 5від Rafael, 2 роки тому
- Оцінка 1 з 5від CSIP CSIRIPP, 2 роки тому"We’re having trouble logging you in. Please try again""We’re having trouble logging you in. Please try again"
Look for another job If you are not able to make a usable extension. It would be better for everybody. I had to downgrade to Version3.3.0, and that still works perfectly (right now)Відповідь розробника
оприлюднено 2 роки томуHello. Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help on the issue resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Оцінка 1 з 5від Користувач Firefox 18138598, 2 роки томуUsed to be pretty good. Now the speed is capped on extension. If you go to speedtest.net it will show fast speed. However other test websites or actual file download is capped at exactly 10mb/s. You can see that the speed will briefly exceed 10mb/s then push back down. If you download 2 files, each files will only download at 5mb/s. This has been going for months. So much with their "no cap".
Відповідь розробника
оприлюднено 2 роки томуHello. We do not have no type of restrictions on bandwidth of any kind. We'd recommend contacting our support team via live chat or email for them to look into your issue in more detail. We're available 24/7 at https://nordvpn.com/contact-us/ -Neo - Оцінка 1 з 5від Користувач Firefox 18110472, 2 роки тому
- Оцінка 1 з 5від Limo, 2 роки томуIt can't be a coincidence that many people besides me have been experiencing massive losses in speed for a few days now. Fix your add-on. After all, we pay money for it
Update: Contacting the support is frustrating.
Summed up: clearing cache, reinstalling NordVPN add-on and deactivate other add-ons. Despite my messages about many others having the same problem, the supporter didn't think about the NordVPN update as the cause of the problem.
I hope, there is a bug fix coming soon. Otherwise I'll look for a reliable vpn provider.Відповідь розробника
оприлюднено 2 роки томуHello there. We’re sure it can be resolved with our support team at support.nordvpn.com. Our team would be happy to take a closer look into your case and help out on the matter resolve! They are available 24/7. -G.M. - Оцінка 1 з 5від Користувач Firefox 17948208, 2 роки томуA friend told me that I could simply add NordVPN as an extension on my Firefox rather than download the entire program onto my desktop computer system and it does the same thing. Ever since the last update, this extension slows Firefox right down to a crawl where the new tabs I do searches in or just click on a certain website in one of my bookmarks will not even show results whatsoever. I decided to turn off the extension, download the entire program and install it onto my computer system that shows in the system tray as it did before and Firefox works quickly like it did before I added the extension. Like so many have already said, this extension needs improvement to an update that will make it work as it should.
Відповідь розробника
оприлюднено 2 роки томуHello. Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M. - Оцінка 1 з 5від me2000, 2 роки томуunfortunately this add-on doesn't work in Saudi Arabia for months now , tested it on multiple connections / pcs , the only time this add on work if someone use VPN and hotspot then it will work , my guess is ISP blocking the connection
Відповідь розробника
оприлюднено 2 роки томуHello! While extension may be restricted in your location due to the connection type, we'd recommend testing our application for your device instead. If you'd like assistance setting it up or had any questions, please do not hesitate to reach out via live chat or email at https://nordvpn.com/contact-us/. -Neo - Оцінка 1 з 5від Користувач Firefox 18089523, 2 роки тому
- Оцінка 1 з 5від Користувач Firefox 17460453, 2 роки тому
- Оцінка 1 з 5від Reaper948, 2 роки тому
Відповідь розробника
оприлюднено 2 роки томуHallo! Unser VPN-Dienst ist kostenpflichtig, aber wir bieten eine 30-Tage-Geld-zurück-Garantie für all unsere Pakete an, welche auf unserer Seite gekauft wurden nordvpn.com/pricing/. Du kannst unser Produkt gerne testen und falls du Probleme hast, helfen wir dir gerne weiter unter support.nordvpn.com. -G.M.- Оцінка 1 з 5від T Dawg, 2 роки томуI'm in Canada, and much like many others posting here, prior to current 3.4.3, Nord VPN extension on FF118.0 Worked perfectly. Something happened as it is nearly unusable. I've needed to refresh connection on nearly every site I visit, including those in split-tunneling. I have removed and reinstalled with no change. I submitted a ticket and Nord VPN wants to put me through the hoops. Don't have a day to gather all the screenshots requested. Speeds are fine ... DNS leak test clean. The extension is broken, and needs to revert to a working version ... Or updated soon. Have gone back to 3.3.0. Thanks
Відповідь розробника
оприлюднено 2 роки томуHello. Our apologies for the inconvenience you had with our customer support team. Could you please update your review with the Ticket ID you received so we could double-check the situation? -G.M. - Оцінка 1 з 5від Користувач Firefox 18080783, 2 роки томуthe extension for firefox simply doesn't work. you connect to a server, browse (very slowly) for a couple of minutes, then you don't browse at all anymore, whatever server you reconnect to. as safe as turning off your computer, indeed.
Відповідь розробника
оприлюднено 2 роки томуHello there. We’d be happy to help and take a closer look into your case. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Оцінка 1 з 5від Користувач Firefox 15835438, 2 роки томуfirefox 118.0.1 and nordvpn 3.4.3 did't like each other - caused slow and unreliable connection issues. nord support suggested reinstalling the browser - seems like it's worked, hope it stays the same for next firefox/nord update...
Edit: nope it's back - turned it off until nord resolves the issueВідповідь розробника
оприлюднено 2 роки томуHello there. Apologies for the caused troubles! The issue should not persist with the next update. -G.M. - Оцінка 1 з 5від TriBad, 2 роки томуLike many users, since last update the slow down makes browsing with it a chore, I just turn it off...
Відповідь розробника
оприлюднено 2 роки томуHello. Thank you for the feedback, it will be transferred directly to the responsible team. If you have any further inquiries, do not hesitate to contact our customer support team at support.nordvpn.com anytime! -L.L. - Оцінка 1 з 5від KT, 2 роки томуUsed to work okay - now it give Session Limit and won't connect. 24/7 live chat is never there and sending email to customer service takes over a week to get a mediocre response. But their billing department is fast and efficient.
Відповідь розробника
оприлюднено 2 роки томуHello. Our customer support team replies to all email inquiries within 24 hours. Could you update your review with the ticket ID you received from our customer support so we check on the situation in more detail? -L.L. - Оцінка 1 з 5від icemanmelb, 2 роки томуDo NOT update to the latest version as the developers just broke the extension. VPN no longer shields me. It just uses your Public IP address and shows you are on VPN. Check your IP address before and after turning VPN on. You will find that they are the same.
Just go back to the Previous Version fixes this issue and got me back up and running again.Відповідь розробника
оприлюднено 2 роки томуHello there. That should not be the case! May we ask what version of our extension are you using? Could you contact our support team for them to look closer into the matter? Our team is available 24/7 at support.nordvpn.com. -G.M. - Оцінка 1 з 5від leetNigthshade, 2 роки томуAn update made the extension now require it being enabled in private mode, it no longer works.
I do not enable any extensions in private mode other than BitWarden; I do not trust just any app in private mode, this is unacceptable.Відповідь розробника
оприлюднено 2 роки томуHello. Our users' feedback is really important for us. Apologies if it has caused you any inconvenience. We'll make sure to pass on your feedback to our team! -G.M.