3 stars because of the good and the bad.

The Good - It works fine for me, I only use it now and then to get around geographic bans. I don't use a lot of bandwidth and I don't do anything nefarious. For these purposes it has always worked ok. Once in a while I get a slow vpn but disconnecting and reconnecting seems to get me a better one. It's convenient and I don't care about my real IP leaking very often. (I suspect it sometimes does and sometimes does not.)

The Bad - I need a server in ae to access a students course materials there. I paid to upgrade for a week and had that choice for an ae vpn and it worked ok. They gave an auth code and emphasized to write it down so I did. The upgrade only worked until I logged out, now I can not log in with the code and only have the free access. Support could not find my order and after telling me that has not been responsive.

For light limited use I give it a good score. For upgrading I do not. My recommendation for upgrading is to never buy more than the smallest 1 week amount. You are very likely to have to go pay again when your first upgrade stops working.