Đánh giá cho NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox bởi NordVPN
Đánh giá bởi Snake_Wildlife
Xếp hạng 1 trong số 5
bởi Snake_Wildlife, 4 năm trướcAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Phản hồi của nhà phát triển
đã đăng 4 năm trướcHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2.601 đánh giá
- Xếp hạng 5 trong số 5bởi José Adriano Santos Santana, 17 giờ trước
Phản hồi của nhà phát triển
đã đăng 2 ngày trướcЗдравствуйте! Не могли бы вы связаться с нашей службой поддержки по адресу support@nordvpn.com? Если да, не могли бы вы дополнить свой отзыв, указав идентификатор полученного вами тикета? Мы будем рады более подробно разобраться в ситуации! -L.L.- Xếp hạng 5 trong số 5bởi DiamondS68, 5 ngày trước
- Xếp hạng 5 trong số 5bởi Người dùng Firefox 15342373, 6 ngày trước
- Xếp hạng 5 trong số 5bởi Azariah Itoje, 6 ngày trước
- Xếp hạng 1 trong số 5bởi Jaba, 6 ngày trướcВ россии не работает. Работало раньше если через другое расширение VPN подключить Nord. Но сейчас у меня умерло другое расширение и Nord я просто не могу запустить. Нужен другой VPN чтобы запустить этот VPN. Д - Дурка. И он у меня еще месяц оплачен, но я не могу его использовать. Будьте дружелюбнее к русским
Phản hồi của nhà phát triển
đã đăng 6 ngày trướcЗдравствуйте. Мы приносим свои искренние извинения за причиненные неудобства. Подключение из России может быть сложным из-за местных ограничений. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support@nordvpn.com, они помогут вам разобраться в ситуации и сделают все возможное, чтобы помочь вам. -E.G. - Xếp hạng 2 trong số 5bởi sas, 7 ngày trướcI've been fighting with this app for 3 years. 70% of the time it's completely useless and 30% of the time it works perfectly. The people who make this app are the most amateur developers in the world. In addition to the fact that it's so slow that most of the tabs don't open, many websites block it when it's on (not because of nordvpn IP). And what's extra irritating is the daily login. Very amateur team...
Phản hồi của nhà phát triển
đã đăng 7 ngày trướcHello. We apologize for all the inconvenience, this is certainly not the experience we aim to provide. If you're using the NordVPN application, please try switching between the available connection protocols and testing different servers to access the websites. If you're using the browser extension, reinstalling it might help. In any case, we recommend contacting our support team at support@nordvpn.com, they will gather the necessary details and assist you further. -E.G. - Xếp hạng 5 trong số 5bởi Claudiu, 7 ngày trước
Phản hồi của nhà phát triển
đã đăng 8 ngày trướcHello. We're excited to leave you satisfied with our service speeds as it's of high importance to bring the best and effortless experience! If anything, please do not hesitate to reach out to us at support.nordvpn.com. -Neo- Xếp hạng 5 trong số 5bởi tomberry, 9 ngày trước
- Xếp hạng 5 trong số 5bởi Varemi, 13 ngày trước
- Xếp hạng 5 trong số 5bởi Người dùng Firefox 19101199, 15 ngày trước
- Xếp hạng 1 trong số 5bởi noname, 15 ngày trước
Phản hồi của nhà phát triển
đã đăng 15 ngày trướcHello. We are sorry to hear that! Please do not hesitate to reach out to us at support@nordvpn.com with more information about this issue, and we will do our best to help you out. -N.F.- Xếp hạng 5 trong số 5bởi Người dùng Firefox 18529026, 16 ngày trước
- Xếp hạng 5 trong số 5bởi user, 16 ngày trước
- Xếp hạng 5 trong số 5bởi Jacob, 17 ngày trước
- Xếp hạng 5 trong số 5bởi BEV2155, 18 ngày trướcNord VPN , Absolutely the Best in all ways, no issues and no concerns, Current Subscription runs to 35 and really happy, NORD VPN is really the only VPN for me, The true test will be PRC and the GW, I am confident there will be no issues or concerns , once in the country. well done Nord Teams , Looking for for more tech updates, Tech Upgrades and perks.
Phản hồi của nhà phát triển
đã đăng 18 ngày trướcThank you for the 5-star review! We're pleased to be your VPN of choice. -D.I - Xếp hạng 5 trong số 5bởi kcirem, 18 ngày trước
- Xếp hạng 5 trong số 5bởi kileu, 19 ngày trước
- Xếp hạng 1 trong số 5bởi slon, 21 ngày trướcPaid user. Cant use this shit. Cant recieve email to restrore password.
Phản hồi của nhà phát triển
đã đăng 21 ngày trướcHello—sorry you’re having trouble resetting your password. First, please double-check your spam or “promotions” folder and be sure that messages from @nordvpn.com aren’t being filtered out. If nothing turns up, try requesting the reset again after a few minutes. Should the email still not arrive, please contact our support team at support.nordvpn.com, and they’ll restore access for you as quickly as possible. -P.B. - Xếp hạng 5 trong số 5bởi Steve, một tháng trước
- Xếp hạng 4 trong số 5bởi marxdrive, một tháng trước
- Xếp hạng 1 trong số 5bởi Русский, một tháng trước