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- Xếp hạng 1 trong số 5bởi ee, một ngày trướcdoesn't work it just makes my browser non functional, the app works fine though
Phản hồi của nhà phát triển
đã đăng 17 giờ trướcSorry to hear that. Could you describe the issue in more detail? What are the specific steps you're taking that lead to the problem? Are you receiving any error messages? Which Firefox version and Proton VPN extension version do you have installed? Contact us at https://protonvpn.com/support/contact with more details so we can help.
Meanwhile, try reinstalling the extension from scratch to see if there's any improvement. - Xếp hạng 5 trong số 5bởi Armando Bloom, một ngày trước
- Xếp hạng 5 trong số 5bởi hiepnh, một ngày trước
- Xếp hạng 5 trong số 5bởi Người dùng Firefox 19935455, 2 ngày trước
- Xếp hạng 5 trong số 5bởi Facty, 2 ngày trước
- Xếp hạng 5 trong số 5bởi GalaxialSupernova, 3 ngày trước
- Xếp hạng 5 trong số 5bởi Aimee Oracle Grove, 4 ngày trước
- Xếp hạng 5 trong số 5bởi Norbert, 4 ngày trước
- Xếp hạng 5 trong số 5bởi FeSi, 5 ngày trướcI am very happy with the extension as it automatically connects without any problem. During my nearly 1 year use I never had a problem in any way.
- Xếp hạng 3 trong số 5bởi Ce@p2g77L#W, 6 ngày trướcIt does its job. Reliable. Not greedy, the free version is quite good.
However, there are some problems specific to Firefox.
There are regular connection problems.
-It always says there's a problem connecting your account, but your account connects (this isn't a huge problem, it's just confusing for some).
-Sometimes it connects and then disconnects after a split second. You have to wait a bit. (Meh, okay, but it's still a problem)
-Sometimes it doesn't connect automatically (this is a minor issue if you've pinned it to the top right, but it's very annoying)
-Loses the browser permissions?? You have to delete the add-on regularly and re-grant the requested permissions. (This is what's frustrating because the necessity of this can be forgotten.)
At least I experience these problems in both Windows and Cachy.Phản hồi của nhà phát triển
đã đăng 6 ngày trướcThank you for your feedback. Which Firefox version and Proton VPN extension version do you have installed exactly? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are you using any antivirus, firewall, or device optimization software? Contact us at https://protonvpn.com/support/contact with more details so we can investigate the issues further and help you troubleshoot. - Xếp hạng 1 trong số 5bởi Overlord69, 6 ngày trướcI can't tell what's currently going on but starting since today I can't use the addon anymore. Every time I try to connect to a server the whole browser freezes and if I wait long enough, it crashes. I have to open Firefox in troubleshooting mode and remove the addon, because as soon as I enable it it tries to connect to a server and the browser freezes.
Phản hồi của nhà phát triển
đã đăng 6 ngày trướcThat doesn't sound right. Do you perhaps have the auto-connect feature enabled? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact with more details so we can have a better understanding of the issue and help you troubleshoot. - Xếp hạng 5 trong số 5bởi FFfanboy42X, 6 ngày trước
- Xếp hạng 5 trong số 5bởi raz, 10 ngày trước
- Xếp hạng 5 trong số 5bởi ozfishsys, 10 ngày trước
- Xếp hạng 1 trong số 5bởi THE-DRAG0N, 10 ngày trước
- Xếp hạng 2 trong số 5bởi DevourerOS, 13 ngày trướcI used to love ProtonVPN extension. It was quick and easy. However, now it is a nightmare. It started with the last version causing issues where you had to disable it and reopen the browser, but only on Linux. Well now, even if you disable it, it will lock your browser up and refresh the page every 30 seconds, on Windows and Linux. You have to completely disable and remove it, then go into the folder and delete the xpi in order to use your Firefox. I spent hours trying to place the blame on anything else. Even doing the Firefox troubleshooting where it disables the extensions did not stop this problem. Only completely removing the xpi and setting for it would stop this. I don't know what is going on over there, but I'm sure that you all should revert some of the changes you have been making, since version 1.3.x, would fix these issues. The nag pop-up for rating is horrible, and it doesn't matter if we had rated it or not. There should be a leave me alone box.
Edited, for typos and clarity.
Update: Reinstalled 1.2.16 and the issues with the lockup and reload and forgot to add that just opening the browser without loading a page would cause it to just use up all RAM in the system over about a 5 to 10 minute window. You could just sit there and watch it keep climbing.Phản hồi của nhà phát triển
đã đăng 12 ngày trướcSorry to hear that. Could you share more details about the issue? Does it perhaps occur after rebooting your device? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact so we can have a better understanding of the issue and help you troubleshoot. - Xếp hạng 2 trong số 5bởi Fox12, 14 ngày trướcThe extension works fine, but suddenly it stops working; it says ‘network issue’ and I can't log out of my account or the VPN because the extension is somehow ‘frozen’ – I can't open the extension or its settings... Only by disabling the extension can I browse properly again.
I tried reinstalling the extension, but the same thing happened after a few minutes.
A temporary solution I’ve found is to disable the “connect automatically” option and to disable and re-enable the extension when it “freezes” and displays a connection error.Phản hồi của nhà phát triển
đã đăng 14 ngày trướcSorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Xếp hạng 5 trong số 5bởi Người dùng Firefox 19034227, 16 ngày trướcDanke für dieses Addon. Läuft hier wunderbar.
- Xếp hạng 5 trong số 5bởi Raven, 17 ngày trước
Phản hồi của nhà phát triển
đã đăng 15 ngày trướcWe've passed on your feedback to the team accordingly. That said, if we can help with anything, or if you have any suggestions on what we could do to improve our service, feel free to let us know at https://protonvpn.com/support/contact.- Xếp hạng 5 trong số 5bởi Người dùng Firefox 19909677, 17 ngày trước