SETUPVPN is a scam
It is USELESS when you are in China
Or the helpdesk " plays dead" when you have a problem or they send you standard answers
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Please note that recently, the Great Firewall is fighting all VPN providers. We are aware of this problem and the situation will be fixed within a maximum of 24 hour. Because of this, we request you to keep trying to connect, and ALWAYS use our latest version which you can find at the link here
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or despite i used this email to sign in and send the question from within their ap

Hi,

We could not find any account under this email address ******@outlook.com. We would like to ask you to create same question from inside our App by clicking the Support feature. This will enable our access to your profile. In this particular issue we would need access to your profile please. Providing the authcode does not solve the problem, please contact us from inside our App.
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A Request for a refund stay unanswered

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So STAY AWAY its a bunch of scammers
Wish i live in USA so i could pay them a visist