Hey Joules,

I’m really sorry to hear you’ve had issues with Immersive Reader. It looks like you might have run into a rare bug. We’ve checked things on our side, and everything seems to be working fine now.

If you’re still having trouble or run into anything else, please email me at support@helperbird.com. We’re here to help and want to make sure your experience with Helperbird is smooth and enjoyable.


Thank you,

Robert James Gabriel
Helperbird Founder

Hi there,

First off, a big thank you for your feedback and for sticking with Helperbird over the years. It's fantastic to hear that our immersive reader has been such a positive addition to your routine, especially compared to Edge!

I wanted to address the issue you mentioned with the reader on some websites. Since your last experience, we've rolled out a bunch of updates. That annoying "Sorry, we could not find any text on this page" message should now be a thing of the past. Plus, we've made the reader tool easier to use and more efficient, just like you suggested.

Your input on how to improve Helperbird is invaluable to us. If anything else pops into your head or if you've got more to share, please don't hesitate to get in touch.

Thanks again for your ongoing support and for helping us make Helperbird better.

Best wishes,
Robert James
Helperbird Team

Hi uniquew,

Thank you for reaching out with your question about the "Access your data for all websites" permission. It's great that you're comparing and taking a keen interest in the permissions required by different text-to-speech extensions.

This permission, which is more accurately for the "active tab," is essential for Helperbird. It allows us to adjust text, fonts, colors, and other elements on the page you're viewing. Rest assured, we don't send or collect any of your data – respecting your privacy is our highest concern.

Your query has sparked an idea for us. We're now considering making this permission optional for users who only wish to utilize the text-to-speech feature. We'll keep you updated on any developments in this area.

Your feedback is incredibly valuable and plays a significant role in how we continue to develop and enhance Helperbird.

Thanks once more for your insight and support.

Best regards,
Robert James Gabriel
Helperbird Team

Hey,

We're over the moon to hear how much you're benefiting from Helperbird's font changes and highlight ruler features! Learning that these tools are helping to make text clearer and enhancing your reading experience is exactly what motivates us.

It's fantastic that you're actively experimenting with our various features. Exploration really is the key to maximizing the benefits of Helperbird. Also, a big thank you for recognizing our tech support team – they're always eager to help whenever you need it.

Remember, your feedback, ideas, or any assistance you might need as you keep using Helperbird are always welcome. Your insights are invaluable in helping us evolve and enhance what we offer.

Thank you again for your amazing review and for being an integral part of the Helperbird community.

Best wishes,
Robert James
Helperbird Team

Hi Anh,

Thank you for your honest feedback, and I'm really sorry you had trouble with the ruler feature. Your input is super important to us, and we've definitely taken it on board.

Since your review four years ago, we've totally revamped our features, including the ruler. It's now much smoother, with no freezing or scrolling issues. Plus, based on your suggestions, the rulers now come in different colors, and you can adjust their height, width, and position on your screen. We made these changes thinking about our users with developmental disabilities and how we can better serve their needs.

Here's some good news: the ruler feature is now completely free! We get how crucial it is to have dependable reading aids, so we're committed to making Helperbird as accessible as we can for everyone.

We'd love for you to give Helperbird another try and see how the new ruler feature works for you. If you have any more ideas or need help, just email us at support@helperbird.com. Your feedback helps us keep improving.

Thanks again for taking the time to review us. We're hoping to give you a much better experience with Helperbird this time around.

Best,
Robert James Gabriel
Helperbird Team