We take our Members' privacy very seriously. Our Privacy Policy does a good job of explaining how we use your information ( Rakuten.com/help/article/privacy-policy-360002101688 ). Every one of our partnered merchants has their own Cash Back Terms that may exclude certain items, departments, or other things from earning Cash Back. A little review goes a long way to helping our Members rack it up with Rakuten. If you have any more questions, don’t hesitate to reach out to us at memberservices@rakuten.com. We are here to help!

We always want our members to receive the Cash Back they earn! We'd like to look into this for you as promptly as possible. Please email us at memberservices@rakuten.com.