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Surfshark VPN Extension 的評論

Surfshark VPN Extension 作者: Surfshark

3.6 顆星，滿分 5 顆星
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291 筆評論
  • 來自 ArtsyLinda，2 年前
    It is just not working at all now. Was super slow before.

    開發者回應

    張貼於 2 年前
    Hey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!
  • 來自 adasfasf，2 年前
  • 來自 Firefox 使用者 17910097，2 年前
  • 來自 Firefox 使用者 17125552，2 年前
    After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
    This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.

    開發者回應

    張貼於 2 年前
    Hey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally!
  • 來自 Iaroslav Stanko，3 年前
    Взали дениги за два года, но перестало всё работать !!!

    開發者回應

    張貼於 3 年前
    Здравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам!
  • 來自 RastaKen，3 年前
    the "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
    I think there is a bug in firefox extensions

    開發者回應

    張貼於 3 年前
    Hey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out!
  • 來自 Firefox 使用者 17870811，3 年前
    it simply doesn't work, can't log in

    開發者回應

    張貼於 3 年前
    Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!
  • 來自 Firefox 使用者 17835142，3 年前
    NOT WORKING, CANT LOG IN

    開發者回應

    張貼於 3 年前
    Hey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!
  • 來自 Firefox 使用者 17862433，3 年前
    It cannot work in Firefox for log in.

    開發者回應

    張貼於 3 年前
    Thanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!
  • 來自 Firefox 使用者 17863649，3 年前
  • 來自 Firefox 使用者 17857995，3 年前
  • 來自 Firefox 使用者 17859016，3 年前
    Does not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.

    開發者回應

    張貼於 3 年前
    Hello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via support@surfshark.com, they would be glad to look into this issue.
  • 來自 Firefox 使用者 17858331，3 年前
    extension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)

    開發者回應

    張貼於 3 年前
    Hey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to support@surfshark.com, and explain the issue in more detail.
  • 來自 zilti，3 年前
    It is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).

    開發者回應

    張貼於 3 年前
    Thanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this.
  • 來自 Felix，3 年前
    not working and not 3.19 show in the website

    開發者回應

    張貼於 3 年前
    Hello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue?
  • 來自 MsMeggo，3 年前
    Its just a garbage VPN. I spend more time touble shooting its connection than actually doing what I want a VPN for.

    開發者回應

    張貼於 3 年前
    Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!
  • 來自 Firefox 使用者 15436777，3 年前
    I cannot wait for my surfshark subscription to end. This "service" has been the worst.

    開發者回應

    張貼於 3 年前
    Hello. Let us apologize for the issues you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!
  • 來自 Firefox 使用者 17820161，3 年前
  • 來自 Firefox 使用者 14636806，3 年前
  • 來自 Firefox 使用者 17803340，3 年前
    keep asking to re-login. is there a problem with the firefox?

    開發者回應

    張貼於 3 年前
    Hey there! It would be great if you could reach out to our friendly customer support team via live chats or write us an email at support@surfshark.com so we could investigate this further!
  • 來自 Firefox 使用者 17169000，3 年前
    The connection is always dropping + dns is leaking, it's extremely risking my privacy if the quality of service I'm paying for is so bad. I hope you'll pay more attention to the extensions on firefox.

    開發者回應

    張貼於 3 年前
    Hello! We're sorry to hear that you're having to deal with such poor performance. Could you reach out to us via live chats or write us an email at support@surfshark.com so we could resolve the issues you're experiencing?
  • 來自 Firefox 使用者 17790593，3 年前
  • 來自 NoName87，3 年前
    It's just way too slow to be usable

    開發者回應

    張貼於 3 年前
    Hey there! Thank you for your feedback! 🙏 We're so sorry to hear that you are encountering speed issues while using Surfshark VPN! Our customer support team would really love to help you out, so maybe you can contact them at support@surfshark.com? Hope to hear from you soon!
  • 來自 Firefox 使用者 17768188，3 年前
    Can not login in China

    開發者回應

    張貼於 3 年前
    Hello. We are sorry to hear that you have experienced log in issues with our VPN. Could you please contact our customer success team at support@surfshark.com or via live chat on our website in order to troubleshoot the issues you are facing? Our agents will do their best in regards to the issues you are facing!
  • 來自 mark，3 年前
    As others have stated in reviews here, this extension does not work properly - it causes delays or completely fails in accessing sites, both problems of which disappear when you pause or turn off the extension. Before I am told to contact support, I have already done that and was advised to reinstall the extension, which I did, with no change. I was then asked why I was using the firefox extension and it was suggested I should just use the desktop VPN client - for a couple of reasons I do not want to do this. My next step will be to try an alternative VPN if Surfshark can't fix this. This is a relatively recent problem so someone has done something to mess things up - when you find them, can you please tell them to undo what they did.

    開發者回應

    張貼於 3 年前
    Hello Mark! Thank you for your feedback, I really appreciate it! I'm sorry to hear about the issues that you are facing with the extension. Could you reach out to me at miles@surfshark.com so I could personally check your case? Thank you, Miles.