Umair DeskPro – Agent Toolkit 作者: MUHAMMAD UMAIR
Umair DeskPro – Agent Toolkit is a live chat sidebar for canned replies, SOP links, and notes. It helps web-based contact center and support agents reply faster without losing the personal touch.
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Umair DeskPro – Agent Toolkit is a small productivity sidebar I built to make life easier for live chat agents who answer customers all day.
Instead of keeping replies in Notepad files or separate documents, this add-on keeps your canned replies, SOP links, and notes in one place – right next to your chat or CRM window.
What it does
• Shows a “UD” button at the bottom-right of the page. Clicking it opens or closes the Umair DeskPro sidebar.
• Lets you save your own canned replies with a title and full message text.
• Lets you quickly insert a reply into the active chat box, or copy it to the clipboard if direct insert is not possible on that site.
• Stores important SOP links (title, URL, and an optional description) and opens them in a new tab with one click.
• Provides a notes area where you can keep quick reminders, escalation points, or case-handling tips.
• Includes a “Copy Escalation Template” button that copies a simple escalation skeleton you can paste into an email or ticket and fill in.
• Offers a light and dark theme that you can switch in the Settings tab.
How it works
• The add-on injects a small sidebar into the current page using a content script.
• All data (canned replies, SOP links, notes, and the chosen theme) is saved using the standard browser extension storage API.
• The extension does not try to control or modify websites beyond inserting text into the currently focused input, textarea, or content-editable field when you explicitly click “Insert”.
Who it is for
• Web-based contact center agents
• Helpdesk and customer support teams
• Anyone who answers the same types of questions many times per day and wants a simple, local library of responses and SOP links.
Privacy and data collection
• This add-on does not collect or send any personal data to external servers.
• All information you enter (replies, links, notes, and settings) is stored locally in the browser’s extension storage.
• There are no analytics, tracking scripts, or remote logging built into this version.
The goal of Umair DeskPro – Agent Toolkit is to help human agents respond faster, stay consistent with their SOPs, and still have full control over every message they send.
Instead of keeping replies in Notepad files or separate documents, this add-on keeps your canned replies, SOP links, and notes in one place – right next to your chat or CRM window.
What it does
• Shows a “UD” button at the bottom-right of the page. Clicking it opens or closes the Umair DeskPro sidebar.
• Lets you save your own canned replies with a title and full message text.
• Lets you quickly insert a reply into the active chat box, or copy it to the clipboard if direct insert is not possible on that site.
• Stores important SOP links (title, URL, and an optional description) and opens them in a new tab with one click.
• Provides a notes area where you can keep quick reminders, escalation points, or case-handling tips.
• Includes a “Copy Escalation Template” button that copies a simple escalation skeleton you can paste into an email or ticket and fill in.
• Offers a light and dark theme that you can switch in the Settings tab.
How it works
• The add-on injects a small sidebar into the current page using a content script.
• All data (canned replies, SOP links, notes, and the chosen theme) is saved using the standard browser extension storage API.
• The extension does not try to control or modify websites beyond inserting text into the currently focused input, textarea, or content-editable field when you explicitly click “Insert”.
Who it is for
• Web-based contact center agents
• Helpdesk and customer support teams
• Anyone who answers the same types of questions many times per day and wants a simple, local library of responses and SOP links.
Privacy and data collection
• This add-on does not collect or send any personal data to external servers.
• All information you enter (replies, links, notes, and settings) is stored locally in the browser’s extension storage.
• There are no analytics, tracking scripts, or remote logging built into this version.
The goal of Umair DeskPro – Agent Toolkit is to help human agents respond faster, stay consistent with their SOPs, and still have full control over every message they send.
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